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Service Center Coordinator

2 hours, 18 minutes ago
United States
Full-time
Junior
Project Coordinator
Customer and Technical Support
Apply Now
Corvias

Corvias

Corvias, established in 1998, is a trusted public-private partner specializing in providing creative, sustainable, and long-term solutions for state and local governments, the military, and higher education institutions. With a focus on infrastructure ...

Construction & Engineering
251-1K
Founded 1998
View All Jobs 5

Description

  • Enter and track work orders from intake through completion in the work order system and property management software.
  • Maintain accurate, timely, and organized documentation for service requests, customer interactions, and work order status.
  • Support maintenance team productivity by prioritizing work orders according to standard operating procedures and program guidelines.
  • Communicate and coordinate planned service visits with residents, contractors, and maintenance staff.
  • Build and maintain effective working relationships with residents, vendors, internal teams, and other stakeholders.
  • Follow up on work progress to ensure timely completion and strong customer satisfaction.
  • Enter purchase orders, link them to work orders, and verify accurate receipt and processing in the system.
  • Review open, closed, and cancelled work order reports and correct records as needed.
  • Escalate unresolved issues to the Regional Service Coordinator.
  • Champion Corvias’ culture, mission, vision, and values while maintaining business professionalism.

Requirements

  • 2+ years of relevant experience in property management and/or facilities operations with customer service experience.
  • Knowledge of residential maintenance operations.
  • Knowledge of the invoice processing cycle, including PO creation, invoice matching, and payment processing.
  • Excellent oral and written communication skills for phone, email, and resident portal communication.
  • Ability to work independently with little oversight and take responsibility for the quality and timeliness of work.
  • Must be self-motivated, detail-oriented, process-oriented, and comfortable working in a remote team environment.
  • Strong interpersonal skills with the ability to engage residents from diverse backgrounds.
  • Ability to adapt to changing situations and customer needs.
  • Proactive problem-solving and decision-making ability, including knowing when to seek guidance.
  • Ability to manage multiple competing priorities in a fast-paced, dynamic remote setting.
  • Customer-focused mindset with empathy and professional, courteous resident interactions.
  • Computer proficiency with word processing, spreadsheet, and database software, plus property management software experience.
  • Must live within a reasonable driving distance of Ft. Rucker, AL; Ft. Riley, KS; Ft. Polk, LA; Ft. Meade, MD; Aberdeen Proving Grounds, MD; Ft. Bragg, NC; or Ft. Sill, OK.

Benefits

  • Hourly pay of $20.00 to $25.00 depending on experience, skills, qualifications, and work location.
  • Choice of two benefit-rich medical, dental, and vision plans.
  • 401(k) with immediate 100% vesting and up to a 4% company match.
  • Generous paid time off that increases throughout your career.
  • 12 paid holidays.
  • Paid time off to volunteer.
  • 100% company-paid life and AD&D insurance.
  • Company-paid short-term and long-term disability coverage.
  • Parental leave and military leave.
  • Flexible Spending Accounts for health and dependent care.
  • Complimentary Employee Assistance Program.
  • Tuition reimbursement for growth and development.

Interested in this position?

Apply directly on the company website

Apply Now

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