RemoteLeaf Logo
Log in Sign up

Microsoft Support Administrator

2 months, 2 weeks ago
United States
Full-time
Junior
Cloud Engineer
DevOps and Infrastructure
Active Directory Azure DHCP DNS Power BI PowerShell Windows Server
Apply Now
Coretek

Coretek

Coretek specializes in providing high-performance consulting, managed services, and security solutions as a leading Microsoft Azure Cloud Provider in the United States, focusing on addressing complex business challenges through innovative AI-driven tec...

Internet Software & Services
51-250
Founded 2005
View All Jobs 6

Description

  • Provide Level 2 technical support for Microsoft products including Azure, Windows, Microsoft 365, and Power BI.
  • Administer and troubleshoot Microsoft 365 user accounts, licenses, and groups.
  • Support Microsoft Exchange Online, including email flow and mailboxes.
  • Perform Active Directory administration and troubleshooting, including group policy management.
  • Respond to support tickets and resolve Microsoft and Azure environment issues promptly to minimize downtime.
  • Assist with backup, recovery, and security best practices using Microsoft tools.
  • Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues.
  • Track client incidents and requests through the full lifecycle to ensure closure within the agreed Service Level Agreement.
  • Communicate ticket status internally and externally with clients.
  • Create and maintain IT knowledge base articles.
  • Assist with cross-training other NOC support team members as needed.

Requirements

  • Bachelor’s degree in computer science or information technology preferred, or equivalent NOC experience in a medium-to-large data center supporting multiple clients and systems.
  • 2+ years of Microsoft administration experience.
  • Strong working knowledge of Microsoft 365 Admin Center, Exchange Online, and Teams.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate certification required.
  • Azure Fundamentals (AZ-900) certification required.
  • Experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP.
  • Familiarity with Microsoft Endpoint Manager / Intune is a plus.
  • Knowledge of MFA and Conditional Access support technologies.
  • Experience with PowerShell scripting preferred.
  • Familiarity with remote support tools, event management tools, and IT ticketing systems, with ServiceNow preferred.
  • Strong listening, verbal, written, and interpersonal communication skills.
  • Accuracy and attention to detail when monitoring and maintaining systems.
  • Ability to work in a fast-paced, 24/7 operational environment.
  • Ability to communicate with people at all technical levels.
  • Strong sense of urgency and ability to multitask effectively.
  • English proficiency.

Benefits

  • Comprehensive health benefits.
  • Flexible PTO.
  • 401(k) plan.
  • Supportive workplace culture with opportunities for professional growth and development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bit by Bit

Help Desk Engineer II (Level 2) - Remote (Philippines or Indonesia)

Bit by Bit 11-50 Internet Software & Services

BitByBit is hiring a remote Help Desk Engineer II to provide advanced IT support, manage escalations, and contribute to client infrastructure work for U.S.-based SMB clients.

Philippines Indonesia Full-time Senior Systems Administrator Technical Support Engineer
$1k-$2k
Active Directory Azure DHCP DNS PowerShell TCP/IP Windows Server
17 hours, 27 minutes ago
CallTek

Security Engineering - Apps and Cloud Security

CallTek 51-250 Internet Software & Services

A security engineer at the company will own cloud and application security initiatives across CSPM, CIEM, CWPP, and AppSec platforms, with a focus on securing multi-cloud environments and enabling DevSecOps.

Philippines Full-time Senior Application Security Engineer Cloud Engineer
AWS DevSecOps GCP
18 hours, 12 minutes ago
Egen.ai

Lead Cloud Engineer, Google Cloud

Egen.ai IT Services

Egen is seeking a Lead Cloud Engineer to own hands-on Google Cloud implementation and help deliver secure, scalable, and reliable cloud environments for enterprise applications and business-critical workloads.

Anywhere Full-time Lead Cloud Engineer
$177k-$208k
CI/CD Encryption GCP Kubernetes Secrets Management Serverless Terraform
1 day, 17 hours ago
TWO95 International

Sr. Storage Engineer - Los Angeles, CA (Remote)

TWO95 International 51-250 Internet Software & Services

The company is hiring a remote Sr. Storage Engineer for a 6+ month contract to support NetApp, Brocade, Cisco UCS, and VMware storage and infrastructure operations.

United States Contract Senior Systems Administrator
1 day, 18 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers