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Associate Deal Desk Specialist

3 hours, 3 minutes ago
India
Full-time
Entry Level
Operations Specialist
Customer and Technical Support
Apply Now
Convera

Convera

Convera is a global leader in FX payments, empowering businesses worldwide to streamline cross-border transactions and maximize transaction value through advanced payment solutions.

Diversified Financial Services
1K-5K
Founded 2021
View All Jobs 5

Description

  • Enter customer transactions received via email and internal cases accurately and efficiently within agreed procedures.
  • Work directly with customers through the internal case management system as needed.
  • Coordinate with Customer Care when appropriate.
  • Handle customer enquiries and transaction-related requests across email and internal case channels within service levels.
  • Communicate clearly and professionally with internal and external customers.
  • Escalate out-of-scope, complex, or sensitive transactions with clear supporting detail.
  • Maintain accurate transaction records and case documentation for auditability, quality assurance, and follow-up actions.
  • Manage case queues to help ensure SLA and KPI targets are met.
  • Apply established procedures and controls consistently to meet regulatory, legal, and compliance requirements.
  • Identify recurring friction points and process improvement opportunities and raise them to senior team members or leadership.

Requirements

  • Experience in operational or customer-facing roles.
  • Strong attention to detail.
  • Strong written and verbal communication skills with the ability to convey complex or regulated information clearly.
  • Proven ability to follow defined procedures while applying sound judgment.
  • Ability to resolve issues efficiently within defined authority levels and escalate appropriately when required.
  • Strong time management skills in a fast-paced, case-driven environment.
  • Customer-centric mindset with a focus on service quality and accuracy.
  • Continuous improvement mindset.
  • High level of professionalism and resilience when handling customer interactions.

Benefits

  • Competitive salary.
  • Opportunity to earn an annual bonus.
  • Great career growth and development opportunities in a global organization.
  • A flexible approach to work.

Interested in this position?

Apply directly on the company website

Apply Now

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