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Technical Integration Specialist (Remote - EMEA)

1 hour, 55 minutes ago
Europe, Estonia, Portugal
Full-time
Junior
Technical Support Engineer
Software Development
HTTP JavaScript JSON Postman REST API
Apply Now
Constructor

Constructor

The only site search and product discovery built for ecommerce KPIs. Delivering superior experiences with AI, NLP, data and personalization.

Internet Software & Services
View All Jobs 32

Description

  • Provide first-level technical support to ecommerce customers during website and mobile app integrations.
  • Collaborate with customers to understand integration needs and guide them through the onboarding process.
  • Explain how to integrate with Constructor's APIs and use open source libraries.
  • Troubleshoot technical challenges and integration issues alongside Customer Success teams.
  • Help customers configure product catalogs, including catalog data uploads, facets, searchability, sort orders, and result retrieval.
  • Act as a liaison between customers and technical resources, responding to inquiries with clear explanations.
  • Document customer interactions, common issues, and solutions to improve onboarding and support materials.

Requirements

  • Proven experience in customer support or technical support roles.
  • Knowledge of REST-based web services, APIs, and integration best practices.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Detail-oriented mindset with a commitment to delivering exceptional customer support.
  • Strong problem-solving skills and a proactive approach to issue resolution.
  • Ability to support customers and team members in European timezones.
  • Familiarity with structured data formats such as JSON and CSV, and basic search/index concepts preferred.
  • Familiarity with debugging tools such as browser developer tools, API clients like Postman, or logs preferred.
  • Familiarity with A/B testing, server-side and client-side contexts, and network request routing/HTTP preferred.
  • Familiarity with open source libraries, JavaScript web application development, and integration patterns preferred.

Benefits

  • Fully remote team with the flexibility to choose where you live.
  • Unlimited vacation time, with encouragement to take at least 3 weeks per year.
  • Work-from-home stipend for setting up a home office.
  • Apple laptops provided for new employees.
  • Training and development budget for every employee, refreshed each year.
  • Maternity and paternity leave for qualified employees.
  • Base salary range of $80k to $110k USD.
  • Regular team offsite events to connect and collaborate.

Interested in this position?

Apply directly on the company website

Apply Now

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