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Technical Integration Specialist (Remote - EMEA)

1 month ago
Europe, Middle East, Africa
Full-time
Mid Level
Implementation Engineer
Software Development
HTTP JavaScript JSON Postman REST API Transformers
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Constructor

Constructor

The only site search and product discovery built for ecommerce KPIs. Delivering superior experiences with AI, NLP, data and personalization.

Internet Software & Services
View All Jobs 12

Description

  • Provide first-level technical support to ecommerce customers during their integration with Constructor’s platform.
  • Collaborate with customers to understand integration needs and guide them through onboarding and implementation.
  • Educate customers on using Constructor’s APIs and open-source libraries to integrate search and recommendation features.
  • Troubleshoot and resolve technical integration issues in partnership with Customer Success and internal engineering teams.
  • Configure and verify product catalogs, including uploading data, configuring facets, searchability, sort orders, and validating retrieved results.
  • Act as a liaison between customers and internal technical resources, responding promptly with clear explanations.
  • Document customer interactions, recurring issues, and solutions to improve integration documentation and onboarding processes.
  • Propose and implement process improvements to streamline customer onboarding and reduce common integration blockers.

Requirements

  • Proven experience in customer support or technical support roles.
  • Knowledge of REST-based web services, APIs, and integration best practices.
  • Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
  • Detail-oriented mindset with a commitment to delivering exceptional customer support.
  • Strong problem-solving skills and a proactive approach to issue resolution.
  • Ability to support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time).
  • Familiarity with structured data formats such as JSON and CSV (preferred).
  • Familiarity with debugging tools like browser developer tools, API clients (e.g., Postman), and logs (preferred).
  • Understanding of A/B testing, server-side vs. client-side contexts, network request routing/HTTP, and JavaScript web application integration patterns (preferred).

Benefits

  • Base salary $80,000–$110,000 USD, depending on experience.
  • Stock options in addition to base salary.
  • Fully remote work environment with flexibility to choose where you live.
  • Unlimited vacation time (company encourages at least 3 weeks per year).
  • Work-from-home stipend to set up a home office.
  • Apple laptop provided for new employees.
  • Annual training and development budget for every employee.
  • Maternity and paternity leave for qualified employees, plus regular team offsite events.

Interested in this position?

Apply directly on the company website

Apply Now

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