Customer Success Manager (EMEA)

1 week, 4 days ago
Full-time
Mid Level
Customer and Technical Support
Constructor

Constructor

The only site search and product discovery built for ecommerce KPIs. Delivering superior experiences with AI, NLP, data and personalization.

Internet Software & Services

Description

  • Ensure customers go live successfully and are satisfied with the results of the product.
  • Understand customer organizations, identify key stakeholders, and help manage competing priorities and misalignments.
  • Craft and communicate internal and external narratives about what customers need to be successful.
  • Request, prioritize, and manage engineering time for customer needs and issue resolution.
  • Field and troubleshoot customer support requests.
  • Create and update customer documentation and training materials.
  • Identify ways to strengthen the integration process and improve customer success.
  • Work closely with cross-functional teams, including data scientists, algorithm experts, and front-end engineers.

Requirements

  • 3+ years of professional experience working directly with customers in customer success, technical account management, or solutions consulting.
  • Experience working with large organizations and enterprise customers.
  • Excellent communication and interpersonal skills.
  • Familiarity with APIs and prior experience interacting with them.
  • Strong ability to understand organizational roles and prioritize the most important stakeholders for a given task.
  • Ability to persuade and motivate others to support the right solution.
  • Enjoys interacting with customers and solving new problems daily.
  • Ability and desire to learn quickly, think outside the box, and develop solutions to problems.

Benefits

  • Unlimited vacation time, with encouragement to take at least 3 weeks per year.
  • Competitive compensation package including stock options.
  • Company-sponsored U.S. health coverage, 100% paid for employees.
  • Fully remote work environment.
  • Work-from-home stipend for home office setup.
  • Apple laptop provided for new employees.
  • Annual training and development budget.
  • Parental leave for qualified employees.

Interested in this position?

Apply directly on the company website

Apply Now

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