Technical Business Analyst

2 hours, 14 minutes ago
Full-time
Junior
Business Intelligence
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982

Description

  • Gather and validate requirements with product owners, requesters, and stakeholders.
  • Analyze current and new processes, system needs, and business problems to recommend solutions.
  • Document workflows, system flow diagrams, procedures, and project initiative records.
  • Write user stories with detailed acceptance criteria.
  • Create solution designs and project plans when applicable.
  • Test solutions, manage QA and UAT, and verify results.
  • Prepare and deliver system demos, user training, and support user acceptance sign-off.
  • Work with cross-functional teams to keep projects well defined and coordinated.
  • Review market data and trends to inform analysis and recommendations.
  • Communicate requirements, scope, objectives, and next steps to stakeholders and management.

Requirements

  • Bachelor’s degree in a related field or equivalent business experience.
  • 2+ years of related experience.
  • 2+ years of experience working with the Salesforce Platform.
  • Experience with Agile/Scrum methodologies, including Scrum.
  • Salesforce Business Analyst Certification.
  • Experience with both Agile and waterfall methodologies.
  • Strong oral and written English communication skills for technical and non-technical audiences.
  • Detail-oriented with strong analytical, documentation, and people skills.
  • Familiarity with relational database concepts and client-server concepts.
  • Familiarity with SharePoint, Smartsheet, and Jira.
  • Financial analysis experience and familiarity with financial terms.
  • Preferred: Experience in Finance or Marketing.
  • Ability to work independently with general supervision.
  • Ability to manage multiple priorities and meet deadlines.
  • Willingness to speak directly with customers.
  • Ability to adapt to new technology and processes.

Benefits

  • Onsite, hybrid, or remote work options depending on location.
  • 0-25% travel may be required.
  • Equal opportunity employer with a diverse and inclusive workplace.
  • Reasonable accommodations available for qualified individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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