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Sr Director, Professional Services

3 weeks, 2 days ago
United States, Canada
Executive
Program Manager
Project and Program Management
Apply Now
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982
View All Jobs 21

Description

  • Lead Consultants, Project Managers, and Technical Services to deliver non-scale consulting engagements across the ConnectWise portfolio.
  • Own short- to mid-term strategy execution and operating direction for the ConnectWise Consulting organization.
  • Drive an AI and automation-first strategy by adopting and building tools and workflows that improve efficiency, quality, scalability, and partner outcomes.
  • Own Consulting360 service execution and continuous refinement, including delivery governance, methodology evolution, playbooks, enablement, and measurement.
  • Define and enforce delivery standards, governance, SOW scoping discipline, and change control.
  • Run a consistent operating cadence, including weekly and monthly business reviews, forecast and capacity reviews, risk and escalation forums, and quarterly planning.
  • Establish and own performance management across delivery and operational efficiency metrics such as utilization, margin, service quality, partner satisfaction, time-to-value, adoption, and retention impact.
  • Provide regular reporting, forecasts, and strategic updates to senior leadership on performance, risks, capacity, partner trends, and improvement initiatives.
  • Drive cross-functional interlock with Sales, Product, Partner Success, Support, Enablement, Finance, and Operations to ensure clean handoffs and closed-loop feedback.
  • Develop leaders and teams through coaching and talent development while building a culture of accountability, innovation, and continuous improvement.

Requirements

  • Experience leading consulting, professional services, or delivery organizations in a complex software environment.
  • Experience managing high-touch, complex consulting engagements and operational performance.
  • Experience with organizational planning, talent strategy, and capacity modeling.
  • Experience defining and enforcing governance, SOW scoping discipline, and change control.
  • Experience using services data and Voice of the Partner insights to improve delivery and scalability.
  • Experience partnering with executive leadership and acting as an escalation point for complex partner issues.
  • Experience driving cross-functional collaboration across sales, product, support, finance, and operations.
  • Experience monitoring industry and MSP market trends to inform service delivery improvements.
  • Ability to work remotely in the US or Canada.
  • Ability to travel 10-20% as required.

Interested in this position?

Apply directly on the company website

Apply Now

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