RemoteLeaf Logo
Log in Sign up

Sr Director, Professional Services

2 days, 3 hours ago
United States, Canada
Executive
Program Manager
Project and Program Management
Apply Now
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982
View All Jobs 32

Description

  • Lead Consultants, Project Managers, and Technical Services to deliver non-scale consulting engagements across the ConnectWise portfolio.
  • Own short- to mid-term strategy execution and operating direction for the ConnectWise Consulting organization.
  • Drive an AI and automation-first strategy by adopting and building tools and workflows that improve efficiency, quality, scalability, and partner outcomes.
  • Own Consulting360 service execution and continuous refinement, including delivery governance, methodology evolution, playbooks, enablement, and measurement.
  • Define and enforce delivery standards, governance, SOW scoping discipline, and change control.
  • Run a consistent operating cadence, including weekly and monthly business reviews, forecast and capacity reviews, risk and escalation forums, and quarterly planning.
  • Establish and own performance management across delivery and operational efficiency metrics such as utilization, margin, service quality, partner satisfaction, time-to-value, adoption, and retention impact.
  • Provide regular reporting, forecasts, and strategic updates to senior leadership on performance, risks, capacity, partner trends, and improvement initiatives.
  • Drive cross-functional interlock with Sales, Product, Partner Success, Support, Enablement, Finance, and Operations to ensure clean handoffs and closed-loop feedback.
  • Develop leaders and teams through coaching and talent development while building a culture of accountability, innovation, and continuous improvement.

Requirements

  • Experience leading consulting, professional services, or delivery organizations in a complex software environment.
  • Experience managing high-touch, complex consulting engagements and operational performance.
  • Experience with organizational planning, talent strategy, and capacity modeling.
  • Experience defining and enforcing governance, SOW scoping discipline, and change control.
  • Experience using services data and Voice of the Partner insights to improve delivery and scalability.
  • Experience partnering with executive leadership and acting as an escalation point for complex partner issues.
  • Experience driving cross-functional collaboration across sales, product, support, finance, and operations.
  • Experience monitoring industry and MSP market trends to inform service delivery improvements.
  • Ability to work remotely in the US or Canada.
  • Ability to travel 10-20% as required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Alphasense

Staff Technical Program Manager, AI

Alphasense 51-250 Industrial Conglomerates

AlphaSense is seeking a Staff Technical Program Manager to lead AI-first engineering excellence initiatives that improve engineering velocity and transform software delivery through AI-assisted workflows.

United Kingdom Full-time Lead Program Manager
CI/CD LLM
35 minutes ago
Anduril Industries

Senior Technical Program Manager, Small Drones

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Technical Program Manager to drive execution, coordination, and roadmap alignment for autonomous systems programs within its Tactical Recon & Strike team.

United States Full-time Senior Program Manager
$166k-$220k
Agile Computer Vision Confluence JIRA
2 hours, 32 minutes ago
FOCUS PARTNERS

Senior Strategic Initiatives Specialist

FOCUS PARTNERS 1-10 Professional Services

Focus Financial Partners is hiring a Senior Strategic Initiatives Specialist to support high-priority strategy, transformation, and enterprise AI work across complex cross-functional initiatives.

United States Full-time Senior Business Analyst Program Manager
3 hours, 6 minutes ago
W

Program Manager, Labeling Operations

Waymo Autonomous vehicles, robotics, AI, ride-hailing / mobility tech

Waymo is hiring a Program Manager to lead the creation and delivery of curated machine-learning datasets that support the Waymo Driver’s training and evaluation efforts.

India Full-time Lead Program Manager
$54k-$64k
Machine Learning
3 hours, 24 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers