Operations Associate

3 hours, 36 minutes ago
Full-time
Mid Level
Operations
Comparably

Comparably

Comparably is a platform that provides accurate and comprehensive compensation and culture data to help professionals understand their true value and needs in the workplace. They specialize in software development.

Internet Software & Services
51-250
Founded 2015
$14M raised

Description

  • Investigate card and ACH disputes under Reg E, Mastercard, and debit network rules.
  • Resolve disputes within applicable regulatory and network deadlines.
  • Manage the end-to-end chargeback lifecycle to minimize financial loss.
  • Review remote deposit capture checks, returns, and adjustments according to procedure.
  • Analyze suspicious account activity, high-risk transaction patterns, and customer demographics to identify fraud.
  • Synthesize complex information into accurate determinations and clear investigative summaries.
  • Collaborate on risk management, knowledge sharing, and continuous process improvement.
  • Use AI and other technologies to improve investigation processes and decision accuracy.

Requirements

  • 3–5 years of experience in mobile deposit capture processing and debit card and ACH dispute investigations.
  • Expertise in Reg E, Nacha, Mastercard, debit card, and consumer payment network rules.
  • Experience managing chargebacks and resolving transaction disputes.
  • Ability to meet strict regulatory deadlines without sacrificing quality or accuracy.
  • Strong understanding of risk controls and fraud detection methods.
  • Ability to analyze transaction histories, behavioral patterns, and customer demographics.
  • Ability to evaluate incomplete or conflicting information and make clear, accurate decisions.
  • Excellent organization, attention to detail, grammar, and audit-ready writing skills.
  • Experience with AI tools preferred.

Benefits

  • $70,000–$80,000 salary range plus equity and health care benefits.
  • Flexible hybrid work policy with remote and NYC office options.
  • Flexible paid time off.
  • Work-from-home equipment stipend and home internet subsidy.
  • Paid parental leave for birth-giving and non-birth-giving parents.
  • Enhanced health and wellness benefits through One Medical and Maven Health.
  • Complimentary Stash+ subscription.

Interested in this position?

Apply directly on the company website

Apply Now

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