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Training Specialist

2 hours, 38 minutes ago
Anywhere
Full-time
Mid Level
Training Specialist
Education and Training
Apply Now
Colibri Group

Colibri Group

Colibri Group specializes in providing comprehensive professional learning solutions, particularly through its leading real estate schools, which empower both aspiring and seasoned real estate professionals to enhance their careers.

Diversified Consumer Services
1K-5K
Founded 1928
View All Jobs 23

Description

  • Design, develop, and implement scalable onboarding and continuous learning programs for Customer Service Representatives.
  • Deliver engaging learning experiences through live virtual training, asynchronous learning, and performance-based reinforcement.
  • Facilitate live training sessions for new hire onboarding, cross-functional upskilling, and ongoing professional development.
  • Partner with Customer Service leadership, Quality Assurance, and other stakeholders to identify skill gaps and align training with operational goals.
  • Apply adult learning principles and instructional best practices to improve engagement and knowledge retention.
  • Measure training effectiveness using KPIs, learner feedback, QA trends, and post-training performance metrics.
  • Analyze Quality Assurance data to identify training opportunities and drive continuous improvement.
  • Coordinate training logistics, including scheduling, communications, and session preparation.
  • Maintain training documentation such as attendance, completion rates, and CSR readiness.
  • Manage training materials in the Learning Management System and keep content current and accessible.

Requirements

  • Bachelor’s degree in Education, Business, Organizational Development, or a related field, or equivalent experience.
  • 3+ years of experience in training, learning and development, customer service, or contact center operations.
  • Experience supporting a growing or fast-paced environment is preferred.
  • Strong presentation, communication, and facilitation skills.
  • Comfort delivering both soft skills and technical training in a virtual environment.
  • Strong instructional design and content development capabilities.
  • Proficiency with LMS platforms, virtual training tools, and Microsoft Office.
  • Ability to design scalable learning solutions and adapt quickly to change.
  • Strong organizational skills with the ability to manage multiple initiatives and meet deadlines.

Interested in this position?

Apply directly on the company website

Apply Now

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