Senior Director of Cloud Services

2 weeks, 2 days ago
Full-time
Executive
DevOps and Infrastructure
Coalfire

Coalfire

Coalfire is a cybersecurity advisor that helps organizations avert threats, reduce risk, and turn security into a competitive advantage, fueling their success.

Internet Software & Services
251-1K
Founded 2001
$9M raised

Description

  • Establish and monitor delivery standards for scope, quality, timelines, documentation, risk management, and client communication.
  • Track engagement schedules, milestones, dependencies, resourcing, utilization, margins, quality, and client satisfaction, driving corrective action as needed.
  • Lead high-priority client escalations and executive-level discussions to resolve delivery risks and protect client relationships.
  • Govern scalable operating processes, playbooks, engineering standards, quality reviews, and delivery governance across Cloud Services.
  • Lead, coach, and hold delivery leaders, consultants, subcontractors, and partners accountable for consistent execution.
  • Partner with Sales and pre-sales teams on discovery, scoping, solution design, feasibility, pricing, SOWs, contracts, and change orders.
  • Support Cloud Services strategy, operating-model planning, service development, forecasting, investment decisions, and go-to-market initiatives.
  • Coordinate with Delivery Operations, Resource Management, PMO, and Offering Management on capacity, staffing, dependencies, prioritization, and delivery readiness.
  • Establish KPIs and reporting mechanisms for customer success, operational excellence, engineering quality, and delivery performance.
  • Evaluate emerging cloud technologies and translate relevant developments into practical standards, training, and enablement.

Requirements

  • 10+ years of experience in cloud services, technical delivery, professional services operations, or related leadership.
  • Proven experience leading cloud engineering, security engineering, consulting, managed-services, or professional-services delivery teams.
  • Demonstrated success establishing delivery standards and improving operational performance across a cloud-services portfolio.
  • Experience managing utilization, margins, capacity, timelines, quality, client satisfaction, and other operational metrics.
  • Deep understanding of cloud delivery and engineering practices across AWS, Azure, and/or GCP.
  • Strong knowledge of engineering operations, technical delivery governance, cloud governance, or service management frameworks.
  • Ability to develop and execute cloud engineering strategies and align cybersecurity solutions with customer and market needs.
  • Excellent client-facing, written, verbal, executive communication, analytical, prioritization, and problem-solving skills.
  • Experience with client escalations, delivery governance, Agile practices, project-management tools, or professional-services operations preferred.
  • Bachelor’s degree or equivalent combination of education and work experience; AWS, Azure, GCP, ITIL, or related certifications preferred.

Benefits

  • Flexible work model allowing employees to work from home or an office.
  • Paid parental leave and flexible time off.
  • Certification and training reimbursement.
  • Digital mental health and wellbeing support membership.
  • Comprehensive insurance options.
  • Employee resource groups and in-person and virtual community events.

Interested in this position?

Apply directly on the company website

Apply Now

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