Chargeback Analyst

2 hours, 37 minutes ago
Full-time
Junior
Data Science and Analytics
CloudWalk

CloudWalk

CloudWalk focuses on developing an advanced payment network that empowers entrepreneurs by providing a comprehensive service for creating, deploying, and managing applications for POS terminals and smartphones, utilizing cutting-edge technology such as...

Diversified Financial Services
51-250
Founded 2013
$334M raised

Description

  • Analyze disputes and chargeback flows to determine the appropriate resolution.
  • Investigate cases end to end, including transaction timelines, evidence, money flow, and root cause.
  • Build and review representment and defense cases that are clear, well documented, and win-oriented.
  • Analyze data to identify patterns, fraud signals, and process gaps that should be addressed.
  • Use and help improve AI and automation tooling to resolve disputes faster and more intelligently.
  • Partner with teams across Risk, Compliance, Product, Data, and Engineering.
  • Prepare case summaries, dispute defenses, and Slack updates with clear written communication.
  • Manage a busy queue of cases while maintaining attention to detail and prioritization.

Requirements

  • Comfortable using LLMs and AI tools in daily work.
  • Curious about agent frameworks such as LangChain and Mastra.
  • Some coding or scripting comfort, including reading code, SQL, and light automation; engineering experience is not required.
  • Strong analytical thinking and curiosity about root causes and patterns.
  • Problem-solving mindset with a strong desire to learn new things quickly.
  • Ability to prioritize a busy queue and maintain strong attention to detail.
  • Strong writing skills for case summaries, dispute defenses, and Slack updates.
  • Clear communication skills for threads, huddles, and direct messages.
  • Ownership mindset with the ability to identify issues, propose improvements, and drive decisions.
  • High integrity and discretion when handling sensitive financial data.

Interested in this position?

Apply directly on the company website

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