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Senior Manager, Solutions Engineering Northern Europe

5 months, 3 weeks ago
Sweden
Full-time
Lead
Sales Manager
Customer and Technical Support
Bash DNS Go HTTP JavaScript Python TCP/IP TLS
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Cloudflare

Cloudflare

Cloudflare, Inc. is a leading web performance and security company that protects and accelerates Internet applications globally, enhancing performance and security without hardware or software changes.

IT Services
1K-5K
Founded 2009
View All Jobs 9

Description

  • Lead, coach, and develop the Solutions Engineering team while serving as a player-coach when needed.
  • Shadow team members and strengthen their technical expertise through guidance and support.
  • Manage onboarding, workload distribution, and performance feedback for team members.
  • Escalate, identify, and resolve customer, team, and regional issues quickly and efficiently.
  • Partner with regional and peer sales leaders to drive revenue targets and customer outcomes.
  • Coordinate closely with Sales, Product, Engineering, Customer Support, and other internal teams to create scalable customer solutions.
  • Build cross-team and cross-office alignment, including knowledge sharing across global SE teams.
  • Maintain strong communication with Account Executives, Customer Success leads, and the regional Sales Director.
  • Foster a collaborative team culture with open communication, accountability, independence, and results focus.
  • Develop strong relationships outside the SE organization to support escalations and special projects.

Requirements

  • 15+ years of pre-sales or Solutions Engineering experience at a reputable IT company.
  • 5+ years of experience in a frontline or second-level Solutions Engineering manager role.
  • Strong understanding of the Northern European market, especially Benelux and Nordics, with a proven track record of customer engagement in that region.
  • Proven track record of business growth and talent acquisition/team building.
  • Demonstrated coaching, leadership, and team management experience.
  • Demonstrated experience handling escalations, team issues, and other management scenarios.
  • Understanding of customer buying decisions and the ability to influence them to drive revenue targets.
  • Expertise in internet technologies, including OSI layers 1-7, BGP, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  • Passion for technology and the ability to explain complex technical concepts clearly.
  • BSc/MSc or equivalent degree in a technology-related field preferred.
  • MBA preferred.
  • Experience with scripting or programming languages such as Python, JavaScript, Bash, or Go preferred.
  • Industry and technology certifications preferred.
  • Exposure to Zero Trust, Serverless computing, or other emerging technical trends preferred.
  • Cloud project deployment experience preferred.
  • Fluency in English and one other European language preferred.

Benefits

  • Remote work based in Sweden.
  • Opportunity to work on Cloudflare’s mission to help build a better Internet.
  • Inclusive and diverse workplace with equal employment opportunity commitment.
  • Reasonable accommodations available for qualified individuals with disabilities.
  • Opportunity to work at scale with global teams across Sales, Product, Engineering, and Support.

Interested in this position?

Apply directly on the company website

Apply Now

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