Data Services Reports & Insights Analyst

2 hours, 59 minutes ago
Full-time
Mid Level
Data Science and Analytics
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised

Description

  • Build, analyze, and optimize reports across Cloudbeds’ PMS reporting suite.
  • Troubleshoot reporting discrepancies and conduct root-cause analysis.
  • Help customers interpret metrics such as ADR, RevPAR, occupancy, and channel performance.
  • Provide reporting guidance and coaching through calls, email, and other customer interactions.
  • Collaborate with Product, Onboarding, Support, and Customer Success teams to improve data access and interpretation.
  • Translate technical reporting concepts into clear, practical guidance for hospitality customers.

Requirements

  • Experience working with hotel property management systems, channel managers, or similar hospitality technology.
  • Background in customer onboarding, implementation, or Tier 2/3 technical support.
  • Advanced Excel and Google Sheets proficiency, including VLOOKUPs, pivot tables, advanced formulas, and data cleaning.
  • Understanding of data management, data mapping, parsing, and root-cause error analysis.
  • Experience with BI or reporting tools involving dashboards, filters, and custom reports.
  • Strong written and verbal English communication skills.
  • Exceptional attention to detail when handling historical, financial, and guest records.
  • Ability to work remotely with cloud-based tools and reliable high-speed internet.
  • Professional proficiency in Spanish or Portuguese preferred.
  • Experience with business intelligence dashboards or advanced financial reporting preferred.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extended weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residency.
  • Professional development through Cloudbeds University, manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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