RemoteLeaf Logo
Log in Sign up

Lead, SMB Onboarding, Thailand

13 hours, 36 minutes ago
Thailand
Full-time
Lead
Implementation Engineer
Customer and Technical Support
CRM
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
501-1000
Founded 2012
$248M raised
View All Jobs 16

Description

  • Lead, mentor, and develop SMB Onboarding Coaches, Guest Experience Onboarding Coaches, and Accounting Specialists.
  • Drive team engagement, performance, retention, and professional development through coaching, feedback, and development planning.
  • Manage performance against onboarding metrics, including customer satisfaction, quality, adoption, and time-to-launch.
  • Support complex customer implementations, escalations, and go-live challenges.
  • Partner with Customer Success, Onboarding leadership, Professional Services, Sales, Account Management, Product, Support, and Operations to align strategy and improve customer outcomes.
  • Identify and implement improvements to onboarding processes, efficiency, lifecycle transitions, and customer experience.
  • Establish feedback loops that turn customer insights and onboarding learnings into process improvements.
  • Use AI and scalable tools to reduce administrative work and improve team effectiveness.
  • Advocate for customer needs and employee feedback in organizational discussions.
  • Travel occasionally to customer properties to support implementations, escalations, and go-live activities.

Requirements

  • Currently authorized to work in Thailand without requiring visa sponsorship.
  • 4+ years of hospitality management experience, preferably with hotels, resorts, hotel groups, or hospitality management companies.
  • 2+ years of experience in strategic leadership, project management, implementation, onboarding, customer success, or operational leadership.
  • Experience leading and influencing others through coaching, mentoring, stakeholder management, and cross-functional collaboration.
  • Expertise in hospitality operations, including front office, reservations, revenue management, guest services, distribution, and property management systems.
  • Strong leadership, communication, presentation, and facilitation skills across frontline through executive audiences.
  • Ability to manage competing priorities, complex customer situations, and organizational change in a fast-paced remote environment.
  • Experience using data, AI, and technology to improve operational efficiency and scalable onboarding experiences.
  • Willingness and ability to travel occasionally to customer locations.
  • Experience with hospitality technology, including PMS, channel managers, revenue management systems, CRM, CRS, or related hotel software (strongly preferred).

Benefits

  • Remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Manager training, upskilling, and knowledge-transfer opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Ubiquity Retirement + Savings

Client Onboarding Analyst – New Plans

Ubiquity Retirement + Savings 51-200 Capital Markets

Ubiquity is seeking a Client Onboarding Analyst – New Plans to manage newly sold 401(k) plans from contract through go-live, ensuring accurate setup, payroll readiness, compliance, and client adoption of its recordkeeping platform.

United States Full-time Mid Level Implementation Engineer
$73k-$83k
Asana Salesforce
13 hours, 36 minutes ago
Ubiquity Retirement + Savings

Client Onboarding Analyst – Flex

Ubiquity Retirement + Savings 51-200 Capital Markets

Ubiquity is seeking a Client Onboarding Analyst – Flex to provide adaptable onboarding, conversion, and client-service coverage that keeps retirement plan implementations accurate, on schedule, and within service standards.

United States Full-time Mid Level Implementation Engineer
$75k-$85k
CRM Salesforce
13 hours, 36 minutes ago
Mitratech

Legal Deployment Strategist

Mitratech 1001-5000 Professional Services

Mitratech is hiring a remote Legal Deployment Strategist to lead the technical activation and sustained adoption of its ARIES platform across customer legal operations teams.

United States Full-time Lead Implementation Engineer
$130k-$150k
Generative AI
13 hours, 51 minutes ago
MCA Connect

D365 CE & Power Platform Technical Engineer

MCA Connect 201-500 Internet Software & Services

MCA Connect is seeking a home-based D365 CE & Power Platform Technical Engineer to design, deliver, and support Dataverse and Microsoft Power Platform solutions for manufacturing-focused clients.

Anywhere Full-time Mid Level Implementation Engineer
$100k-$145k
C# JavaScript
13 hours, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers