Client Success Manager

1 hour, 42 minutes ago
Full-time
Mid Level
Customer and Technical Support
Clipt.co

Clipt.co

Clipt.co specializes in connecting clients with skilled overseas video editors at significantly reduced costs compared to U.S. rates, enabling businesses to enhance their content production efficiently and affordably.

Professional Services
1-10
Founded 2020

Description

  • Run structured onboarding for new clients after sales handoff via email and calls.
  • Align clients and editors on goals, scope, workflows, timelines, and communication expectations.
  • Stay closely involved during the first 1–3 months to stabilize new accounts.
  • Manage client Slack channels with a calm, professional, and clear tone.
  • Clarify requests and expectations, and address concerns early before they escalate.
  • Support and coach editors on client communication when needed.
  • Ensure editors send consistent end-of-day updates and communicate clearly.
  • Identify risks such as unclear requests, revision overload, and timeline issues.
  • Escalate serious risks to quality or client relationships to the Head of Operations.
  • Follow SOPs, improve documentation, and help reduce recurring urgent issues.

Requirements

  • Strong written and spoken English.
  • Calm, steady, and professional under pressure.
  • Comfortable communicating in Slack and responding in a timely manner.
  • Organized, proactive, and reliable with strong follow-through.
  • System-minded and focused on solving problems rather than taking sides.
  • Comfortable learning creative workflows and working with editors.
  • Experience in customer success, operations, account management, or project coordination is preferred.
  • Experience working with creatives or editors is preferred.
  • Familiarity with Slack, ClickUp, Airtable, Frame.io, and AI tools is preferred.

Benefits

  • Salary of PHP 90,000–120,000 per month, depending on experience.
  • Fully remote work from home arrangement.
  • 10–14 days of paid time off plus Philippine non-working holidays.
  • Long-term stability with an emphasis on growing with the company over time.

Interested in this position?

Apply directly on the company website

Apply Now

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