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Customer Success Manager - Federal

1 month, 1 week ago
United States
Full-time
Mid Level
Customer Success Manager
Project and Program Management
Cybersecurity
Apply Now
1Kosmos

1Kosmos

1Kosmos provides a blockchain-powered identity and authentication solution that enables strong authentication and a passwordless experience. Their digital identity platform offers secure online services, liveness detection, and true depth camera functi...

Internet Software & Services
51-250
Founded 2018
$15M raised
View All Jobs 3

Description

  • Own the post-sales relationship with federal customers and support successful onboarding and long-term adoption.
  • Drive user engagement and manage project milestones through onboarding, enablement, and early usage.
  • Serve as the primary point of contact for federal agency stakeholders, including IT, InfoSec, and program managers.
  • Ensure delivery aligns with customer security, compliance, and operational needs such as FedRAMP, FIPS, and NIST 800-63.
  • Partner with the Implementation team to track timelines, identify risks proactively, and remove blockers.
  • Monitor usage, identify adoption gaps, and lead regular business reviews.
  • Advocate for customer needs internally and identify upsell or expansion opportunities.
  • Become an expert in 1Kosmos identity offerings and their fit with federal digital identity mandates and Zero Trust architecture.
  • Share best practices and thought leadership with federal stakeholders.

Requirements

  • U.S. citizen status is mandatory for federal work.
  • 3–7 years of experience in Customer Success, Program Management, or Federal Account Management.
  • Experience working with U.S. federal agencies, either directly or as a vendor.
  • Experience at an identity, cybersecurity, or SaaS platform company.
  • Strong communication and relationship-building skills with both technical and non-technical stakeholders.
  • Ability to project manage complex onboarding and deployments across functions.
  • Comfort with identity and security concepts such as SSO, MFA, PKI, FIDO2, FedRAMP, and Zero Trust.
  • Understanding of federal procurement and compliance concepts such as ATO, TIC 3.0, and ICAM frameworks (preferred).
  • Previous experience in a startup or growth-stage environment (preferred).
  • Ability to obtain a Top Secret/SCI clearance; active clearance is strongly preferred.

Benefits

  • Opportunity to join a mission-driven company transforming how federal agencies secure identity.
  • Chance to influence a fast-growing federal portfolio and shape public sector partnership strategy.
  • Cross-functional collaboration with leaders across Product, Engineering, and Security.
  • Collaborative, values-driven team with meaningful real-world impact.
  • 6-month contract role with a strong opportunity to convert to full-time permanent employment based on performance and federal program growth.

Interested in this position?

Apply directly on the company website

Apply Now

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