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Technical Customer Support Engineer - EMEA

1 week ago
Europe, Middle East, Africa
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apache Spark AWS Azure ClickHouse GCP Kafka RabbitMQ SQL
Apply Now
ClickHouse

ClickHouse

ClickHouse provides a fast open source column-oriented database management system that enables users to generate real-time analytical data reports through SQL queries, catering to the needs of industries requiring efficient data processing and analysis.

IT Services
51-250
Founded 2021
$300M raised
View All Jobs 41

Description

  • Support and guide ClickHouse users, customers, and prospects across cases, chat, Slack, community channels, and meetings.
  • Triages support tickets and deliver first-line technical support within required SLAs.
  • Provide professional on-call coverage and technical guidance through ticketing systems, email, Slack, chat, and phone.
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be reused in documentation, knowledge base articles, blogs, meetups, webinars, and training.
  • Partner with Support Services, Engineering, Go to Market, and Product Management to define needed functionality and improve the product and support experience.
  • Assist with pre-sales and post-sales customer activities, including technically deep POC work.
  • Mentor, train, and share knowledge with colleagues, users, and customers.
  • Build strong, trusted relationships with colleagues, customers, and partners.
  • Suggest improvements to support processes and operations.

Requirements

  • Strong written and verbal English communication skills.
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in related domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
  • Previous technical experience in a role such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • Availability to work on a scheduled basis to support high-quality 24x7 global support coverage.
  • Ability to work fully remote with reliable connectivity.
  • Team-oriented mindset with empathy, global engagement, and a problem-solving approach.
  • Self-driven, curious, and eager to learn and grow continuously.
  • Experience with ClickHouse is a bonus.
  • Experience with OSS and open-source technologies is a bonus.
  • Experience with Azure, GCP, or AWS is a bonus.
  • Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus.

Benefits

  • Competitive compensation with salary ranges that may vary by location.
  • Employer contributions toward healthcare.
  • Equity in the company through stock options for new team members.
  • Flexible time off in the US and generous time off entitlement in other countries.
  • $500 home office setup allowance for remote employees.
  • Remote-friendly, globally distributed work environment across 20 countries.
  • Opportunities to connect with colleagues through company-wide offsites and global gatherings.

Interested in this position?

Apply directly on the company website

Apply Now

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