Follow-up Coordinator

1 week ago
Full-time
Junior
Customer and Technical Support
Classet

Classet

Classet provides an AI-powered recruiting assistant that enables instant voice interviews, automates candidate scoring, and streamlines the hiring process for high-volume industries such as healthcare and retail, all while eliminating the need for addi...

Internet Software & Services
1-10
Founded 2021

Description

  • Track and monitor pending patient referrals after submission.
  • Contact specialist offices by phone, fax, and secure portals to verify referral status.
  • Follow up on outstanding referrals and appointment requests.
  • Investigate scheduling barriers, referral delays, and other obstacles.
  • Identify alternative providers when specialists are unavailable or unable to accept patients.
  • Communicate updates and next steps to patients as needed.
  • Use internal resource guides to locate appropriate specialists.
  • Maintain accurate records and documentation in internal systems.
  • Collaborate with Scheduling Coordinators and other team members to improve workflow efficiency.
  • Cross-train across multiple coordination functions to support team needs.

Requirements

  • Previous experience in customer service, call center operations, administrative support, medical reception, or healthcare coordination.
  • Strong verbal communication and phone skills.
  • Excellent organizational and multitasking abilities.
  • Ability to work independently and manage follow-up activities without constant supervision.
  • Strong problem-solving mindset and attention to detail.
  • Comfortable learning new systems and processes.
  • Reliable internet connection and ability to work remotely.
  • Experience working in a medical office or healthcare environment is preferred.
  • Familiarity with referral management or appointment scheduling is preferred.
  • Experience communicating with healthcare providers and clinics is preferred.
  • Understanding of insurance-related scheduling challenges is preferred.
  • Knowledge of healthcare administrative workflows is preferred.

Benefits

  • Fully remote work environment.
  • Consistent full-time schedule.
  • Paid training and onboarding.
  • Career growth opportunities within healthcare operations.
  • Collaborative and supportive team culture.
  • Opportunity to make a direct impact on patient care outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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