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Business Analyst - Service Delivery

6 hours, 57 minutes ago
United Kingdom
Full-time
Senior
Business Analyst
Data Science and Analytics
Agile CRM ERP
Apply Now
civiteq

civiteq

civiteq specializes in providing consultancy services to public sector organizations, focusing on the implementation of Enterprise Resource Planning (ERP) systems and the development of digital strategies to enhance service delivery and improve outcome...

Professional Services
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Description

  • Act as a trusted subject matter expert across client projects and workstreams, including stakeholder engagement and programme governance.
  • Lead or support end-to-end delivery of transformation initiatives and help drive successful change adoption.
  • Build strong client relationships and work with Delivery Leads to identify and progress follow-on opportunities.
  • Deliver work within agreed scope and timelines while accurately recording time for billing purposes.
  • Analyse business needs and design practical, fit-for-purpose solutions aligned to client objectives.
  • Lead or support workshops, process improvement activities, and solution design sessions.
  • Manage workstreams using agile or waterfall methods, including risks, issues, and dependencies.
  • Elicit, analyse, and document new and changing business requirements and opportunities.
  • Map current-state processes and define future-state operating models based on discovery analysis and identified gaps.
  • Translate business needs into functional specifications, solution designs, reports, presentations, and recommendations.
  • Support digital transformation and change projects, including ERP, CRM, digital, and data initiatives.
  • Conduct data analysis to support decision-making, service design, and business case validation.
  • Maintain clear documentation such as process maps, requirement traceability, and reporting dashboards.
  • Identify and implement benefits management approaches and support broader business transformation work.

Requirements

  • Experience working in consulting or business analysis roles within complex transformation programmes.
  • Ability to analyse business needs and design practical solutions aligned to client objectives.
  • Experience leading or supporting workshops, process improvements, and solution design activities.
  • Experience managing workstreams using agile or waterfall methodologies.
  • Ability to engage with senior stakeholders and communicate clearly and confidently.
  • Experience eliciting, analysing, and documenting business requirements.
  • Experience translating business needs into functional specifications and solution designs.
  • Experience supporting ERP, CRM, digital transformation, and data-related change projects.
  • Experience supporting digital and data strategies, maturity assessments, action plans, business cases, and target operating models.
  • Experience conducting data analysis and maintaining process maps, traceability documents, and dashboards.
  • Strong teamworking, interpersonal, and problem-solving skills.
  • Proficiency in change management methodologies and tools.
  • Experience mentoring others or contributing to methodologies, toolkits, or thought leadership is preferred.

Benefits

  • Salary of £45,000–£60,000 per annum, depending on experience.
  • Fully remote working, with travel required to client sites.
  • Flexible, hybrid working model.
  • Contributory pension with 5% employer contribution when the employee contributes 3%.
  • Colleague bonus scheme linked to company profitability and individual objectives.
  • Private medical cover, health cash plan, and dental cash plan.
  • Life assurance.
  • 25 days of holiday starting entitlement, increasing with length of service, plus a holiday purchase scheme.
  • Car salary sacrifice scheme available after probation.
  • Annual individual learning budget to support professional development.

Interested in this position?

Apply directly on the company website

Apply Now

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