OnDemand Revenues, Benefits, and ASC Officer

3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Civica

Civica

Civica is a global leader in public sector software, providing digital solutions and managed services to transform customer experience and operational efficiency for over 3,000 organizations worldwide.

Internet Software & Services
1K-5K
Founded 2002

Description

  • Assess and process Housing Benefit and Council Tax Support claims.
  • Manage Council Tax and Non-Domestic Rates billing, recovery, and enforcement.
  • Handle overpayments, refunds, and payment arrangements.
  • Prepare cases for court or tribunal where required.
  • Respond to customer and stakeholder queries clearly and confidently.
  • Ensure work complies with legislation, policy, and DWP guidance.
  • Identify irregularities and escalate issues appropriately.
  • Work within client contract parameters and use relevant systems, including CIS where appropriate.
  • Support councils in delivering efficient and fair services to citizens.

Requirements

  • Minimum 3 years’ experience in Revenues and/or Benefits.
  • Strong working knowledge of relevant legislation.
  • Confident decision-maker on liability, recovery, overpayments, and payment arrangements.
  • Excellent written and verbal communication skills.
  • Comfortable handling complex queries and sensitive situations.
  • Highly organised, accurate, and deadline-focused.
  • Strong IT skills and experience using online processing systems.
  • Experience with multi-system processing is a bonus.
  • IRRV qualification is a bonus.
  • Experience supporting or mentoring colleagues is a bonus.

Benefits

  • 25 days annual leave plus bank holidays, with the option to buy up to 10 extra days.
  • Up to 3 additional days off for volunteering through the Days of Difference programme.
  • 5% employer pension match.
  • Income protection covering up to 75% of salary for long-term illness.
  • Life assurance equal to 4x salary as a tax-free lump sum.
  • Critical illness cover of £25,000, extendable to dependents.
  • Private medical insurance, health cash plan, and dental insurance.
  • EV scheme, affinity groups, and a bounty bonus for successful referrals.

Interested in this position?

Apply directly on the company website

Apply Now

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