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Technical Writer

2 weeks, 5 days ago
India
Full-time
Junior
Technical Writer
Technical Writing and Documentation
Apply Now
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised
View All Jobs 49

Description

  • Write, edit, and proofread high-quality Help Center articles following established writing style guidelines.
  • Develop and maintain expert-level knowledge of the Brandwatch product suite, including its purpose, use cases, key functionalities, and benefits.
  • Learn complex technical concepts and translate them into clear, engaging, and easy-to-understand content for varied audiences.
  • Proactively identify new content ideas and improvement opportunities, including cross-referencing Academy courses and Community posts.
  • Collaborate with subject matter experts, including support agents, product managers, product marketing, and engineers, to keep content accurate and current.
  • Support the creation of other educational content and learning materials beyond standard articles when needed.
  • Write documentation for audiences ranging from non-technical end users to programmers, system administrators, integrators, search engines, and AI chatbots.
  • Integrate visuals, media, use cases, functional data, and examples into user documentation.
  • Develop a strong understanding of the chosen help center software and related customer education platforms.
  • Recognize and evaluate how AI can improve efficiency, content quality, and effectiveness in the role.

Requirements

  • 2+ years of experience writing technical content in English (US) in the software or technology industry.
  • Experience writing detailed technical documentation and learning content for complex software solutions, supported by a portfolio and a pre-interview task.
  • Familiarity with API documentation, cloud-based software, and SaaS platforms.
  • Strong organization skills and ability to work with a constantly evolving product suite.
  • Excellent English (US) written and verbal communication skills.
  • Preferred: university degree or qualification in English, Technical Writing, Computer Science, or a related field.
  • Strong attention to detail and ability to meet deadlines.
  • Ability to collaborate effectively with team members, internal stakeholders, and audiences at all business levels.
  • Ability to work independently in a remote environment while collaborating with global teams.
  • Ability to write clearly and succinctly in a way customers will find relatable and easy to follow.
  • Ability to remain calm in a challenging and continually changing environment.

Benefits

  • Remote-friendly work environment with collaboration across global teams.
  • Opportunity to work on global communication and customer education products.
  • Inclusive workplace committed to diversity, equity, and inclusion.
  • Reasonable accommodations provided for qualified individuals with disabilities.
  • Equal opportunity employer consideration for all qualified applicants.
  • Access to a global organization with offices in 24 countries.
  • Exposure to a broad suite of solutions including PR Newswire, Brandwatch, and Falcon.io.

Interested in this position?

Apply directly on the company website

Apply Now

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