Technical Writer

2 weeks, 5 days ago
Full-time
Junior
Technical Writing and Documentation
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised

Description

  • Write, edit, and proofread high-quality Help Center articles following established writing style guidelines.
  • Develop and maintain expert-level knowledge of the Brandwatch product suite, including its purpose, use cases, key functionalities, and benefits.
  • Learn complex technical concepts and translate them into clear, engaging, and easy-to-understand content for varied audiences.
  • Proactively identify new content ideas and improvement opportunities, including cross-referencing Academy courses and Community posts.
  • Collaborate with subject matter experts, including support agents, product managers, product marketing, and engineers, to keep content accurate and current.
  • Support the creation of other educational content and learning materials beyond standard articles when needed.
  • Write documentation for audiences ranging from non-technical end users to programmers, system administrators, integrators, search engines, and AI chatbots.
  • Integrate visuals, media, use cases, functional data, and examples into user documentation.
  • Develop a strong understanding of the chosen help center software and related customer education platforms.
  • Recognize and evaluate how AI can improve efficiency, content quality, and effectiveness in the role.

Requirements

  • 2+ years of experience writing technical content in English (US) in the software or technology industry.
  • Experience writing detailed technical documentation and learning content for complex software solutions, supported by a portfolio and a pre-interview task.
  • Familiarity with API documentation, cloud-based software, and SaaS platforms.
  • Strong organization skills and ability to work with a constantly evolving product suite.
  • Excellent English (US) written and verbal communication skills.
  • Preferred: university degree or qualification in English, Technical Writing, Computer Science, or a related field.
  • Strong attention to detail and ability to meet deadlines.
  • Ability to collaborate effectively with team members, internal stakeholders, and audiences at all business levels.
  • Ability to work independently in a remote environment while collaborating with global teams.
  • Ability to write clearly and succinctly in a way customers will find relatable and easy to follow.
  • Ability to remain calm in a challenging and continually changing environment.

Benefits

  • Remote-friendly work environment with collaboration across global teams.
  • Opportunity to work on global communication and customer education products.
  • Inclusive workplace committed to diversity, equity, and inclusion.
  • Reasonable accommodations provided for qualified individuals with disabilities.
  • Equal opportunity employer consideration for all qualified applicants.
  • Access to a global organization with offices in 24 countries.
  • Exposure to a broad suite of solutions including PR Newswire, Brandwatch, and Falcon.io.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Project Lyra Greek Culture Expert

Welo Global Professional Services

Welo Data is hiring a remote Greek Culture Expert to support a short-term AI language evaluation project focused on improving Greek-language responses and cultural quality.

LLM
3 hours, 29 minutes ago

Project Lyra Swahili (KE) Culture Expert

Welo Global Professional Services

Welo Data is hiring a Swahili Culture Expert in Nairobi for a short-term remote freelance project focused on evaluating and refining AI-generated language content for the Kenya/Tanzania market.

LLM
7 hours, 51 minutes ago

Project Lyra Polish Culture Expert

Welo Global Professional Services

Welo Data is hiring a remote Polish Culture Expert to help evaluate and refine AI-generated language content for a short-term language evaluation project.

LLM
8 hours, 22 minutes ago

Study Design Lead

Precision Medicine Group 251-1K Pharmaceuticals

Precision Medicine Group is hiring a support role to help internal teams complete study startup and lab design documentation under the oversight of a Study Design Lead.

9 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers