Onboarding Specialist

44 minutes ago
Junior
Project and Program Management
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised

Description

  • Become an expert in the Brandwatch product suite and stay current on industry trends.
  • Design and deliver project solutions that meet client objectives and support future scalability.
  • Coordinate resources and delegate tasks to ensure work meets high standards.
  • Advise clients on best practices and proactive initiatives to drive long-term product adoption.
  • Consult with clients to understand their requirements and help them achieve business goals.
  • Manage multiple complex customer engagements at once while balancing stakeholder needs and deadlines.
  • Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders.
  • Build internal and external visibility for the team through events and other exposure opportunities.

Requirements

  • 2+ years of prior experience in software onboarding or customer-facing roles.
  • Ability to adapt quickly to new software and changing business requirements.
  • Ability to use data to analyze results and make data-driven decisions.
  • Experience working in a deadline-driven environment.
  • Strong communication skills and the ability to build relationships quickly.
  • Bilingual English and French strongly preferred.
  • SEO optimization experience is a strong plus.
  • Passion for helping customers and delivering a best-in-class service experience.

Benefits

  • $60,700–$72,000 CAD pay range.
  • Opportunity to work for a global leader in PR, marketing, and social media management technology.
  • Inclusive, diverse work environment that supports authentic self-expression.
  • Reasonable accommodations for qualified individuals with disabilities.
  • Potential to work across a global team with offices in 24 countries.

Interested in this position?

Apply directly on the company website

Apply Now

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