Manager, IT Operations

2 hours, 45 minutes ago
Full-time
Lead
DevOps and Infrastructure
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised

Description

  • Lead, mentor, and develop engineers and administrators supporting enterprise productivity platforms.
  • Coordinate 24x7x365 support coverage, on-call rotations, escalations, and incident response.
  • Serve as the senior technical escalation point for complex incidents, outages, integrations, and platform issues.
  • Manage administration, governance, lifecycle management, and service health for Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9, Google Workspace, and related services.
  • Drive ITSM and ITIL-aligned Incident, Problem, Change, Request, Knowledge, and Major Incident Management processes.
  • Manage operational backlogs, platform projects, enhancement requests, and service improvement initiatives using Jira.
  • Establish monitoring, alerting, documentation, runbooks, support procedures, SLAs, KPIs, and executive reporting.
  • Partner with security, infrastructure, networking, IAM, compliance, legal, and business stakeholders on secure platform operations.
  • Lead vendor relationships, licensing optimization, governance, automation, integrations, migrations, consolidations, and modernization efforts.
  • Support budgeting, forecasting, capacity planning, and strategic roadmaps for collaboration technologies.

Requirements

  • Bachelor’s degree in information technology, computer science, or a related field, or equivalent professional experience.
  • 7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
  • 3+ years of direct people-management experience leading technical teams.
  • Strong Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, OneDrive, Power Platform, and Entra ID/Azure AD.
  • Experience supporting Microsoft Teams, SharePoint Online, Slack, Five9, Google Workspace, and enterprise application integrations.
  • Experience managing 24x7x365 technical operations in a global enterprise environment.
  • Experience with platform migrations, consolidations, digital transformation, high-severity incident escalation, and ITSM operations.
  • Experience with Power Platform governance, Copilot, AI-powered productivity tools, automation, PowerShell, APIs, and webhooks.
  • Experience with identity and authentication concepts such as SSO, SAML, OIDC, and SCIM preferred.
  • ITIL certification, Microsoft certifications, and knowledge of SaaS security, compliance, and data governance preferred.
  • Strong communication, stakeholder-management, analytical, problem-solving, strategic planning, and operational leadership skills.
  • Willingness to participate in on-call rotations and after-hours escalations.

Benefits

  • Inclusive, equal-opportunity workplace supporting diversity, equity, and inclusion.
  • Reasonable accommodations for qualified individuals with disabilities.
  • Employee data privacy protections during the hiring process.

Interested in this position?

Apply directly on the company website

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