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Implementation Consultant

4 days ago
India
Full-time
Junior
Implementation Consultant
Customer and Technical Support
Salesforce
Apply Now
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised
View All Jobs 34

Description

  • Perform customer-facing onboarding activities including customer discovery, outcome definition, success planning, and in-depth platform training.
  • Handle back-office onboarding tasks such as new account activations, platform configuration, and keyword/search entry and refinement.
  • Execute onboarding KPIs, including milestone achievement, response time, time to value, and customer satisfaction.
  • Translate customer desired outcomes into Cision Customer Success deliverables.
  • Continuously learn and build knowledge across Cision platforms to effectively onboard customers.
  • Work consultatively with customers to understand their needs and goals and provide tailored adoption guidance.
  • Engage customers regularly during onboarding to address questions and concerns.
  • Collaborate cross-functionally with customer-facing teams to ensure a smooth transition from sales to onboarding to customer success.

Requirements

  • Graduate degree preferred.
  • Excellent written and verbal English language skills; additional languages are an advantage.
  • Working knowledge of MS Office Suite, including Word, Excel, and PowerPoint.
  • Proven experience in a customer-facing role with the ability to manage multiple projects to deadline.
  • Ability to collaborate with internal partners while coordinating customer deliverables.
  • Understanding of how to demonstrate the use and adoption of Cision software and services to achieve customer outcomes and goals.
  • Advanced listening and verbal communication skills, with the ability to respond clearly and concisely in both verbal and written communication.
  • Experience working in a global newswire or media distribution organization is favorable.
  • Experience working in customer/public relations or communications is favorable.
  • Experience with Salesforce and/or customer success software is desired.

Interested in this position?

Apply directly on the company website

Apply Now

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