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Digital Experience Specialist II

1 month, 1 week ago
India
Full-time
Mid Level
Product Designer (UI/UX)
Design and User Experience
Apply Now
Cision

Cision

Cision is a global provider of PR software and marketing solutions, empowering communication pros to engage audiences effectively.

Professional Services
5K-10K
Founded 1892
$83M raised
View All Jobs 34

Description

  • Design and manage digital engagement initiatives, including in-application messaging, guided product experiences, knowledge resources, and lifecycle communications.
  • Analyze user behavior, engagement metrics, and product usage data to identify trends, experience gaps, and improvement opportunities.
  • Configure and maintain digital experience elements within approved platforms in alignment with brand, product, and customer experience standards.
  • Partner with product management, customer success, marketing, and operations to align initiatives with product updates and customer lifecycle milestones.
  • Plan and coordinate digital experience projects by defining scope, timelines, dependencies, success measures, and risk mitigation steps.
  • Evaluate the effectiveness of engagement activities through performance reporting, experimentation, and structured feedback.
  • Document insights and recommend enhancements to improve user satisfaction and business outcomes.
  • Develop and maintain best practices, documentation, and scalable frameworks for consistent digital experience delivery.
  • Ensure digital engagement activities comply with internal policies, data governance standards, and user experience guidelines.
  • Perform other duties and responsibilities as needed to support business needs.

Requirements

  • 3+ years of experience in a related role.
  • Experience designing and managing digital engagement or customer experience initiatives in a SaaS or technology-enabled environment.
  • Ability to interpret user behavior data and translate insights into actionable recommendations.
  • Experience working with digital engagement or customer experience platforms and applying configuration capabilities within established parameters.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Effective project coordination skills, including planning, prioritization, and managing multiple concurrent initiatives.
  • Strong written and verbal communication skills and the ability to collaborate across cross-functional teams.
  • Ability to adapt to evolving business priorities and apply structured continuous-improvement approaches.
  • University degree preferred.
  • Experience supporting digital onboarding, product adoption, or lifecycle engagement strategies in a subscription-based or SaaS business model preferred.

Benefits

  • Equal opportunity employer with a commitment to an inclusive and diverse workplace.
  • Reasonable accommodations provided for qualified individuals with disabilities during the application or interview process.
  • Global, collaborative work environment across multiple regions.
  • Opportunity to contribute to a company focused on innovation in PR, marketing, and social media management technology.

Interested in this position?

Apply directly on the company website

Apply Now

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