Customer Support Representative (East-Coast)

1 day, 3 hours ago
Full-time
Junior
Customer and Technical Support
Circit

Circit

Circit is a leading financial audit management platform offering real-time audit confirmations, Open Banking transactions, and secure connections to key financial services.

Capital Markets
51-250
Founded 2017
$8M raised

Description

  • Support customers across email, chat, and other support channels in a clear, timely, and professional manner.
  • Troubleshoot product issues, investigate customer problems, and drive them toward resolution with strong ownership.
  • Support a broad mix of users, including auditors, clients, and providers, across standard and enterprise-level accounts.
  • Communicate confidently with customer stakeholders and manage expectations throughout the support process.
  • Partner with Product and Development teams to escalate issues, share context, and help resolve customer problems.
  • Identify recurring issues and themes, and provide feedback to improve the product and customer experience.
  • Document issues clearly and contribute to internal processes and help content as needed.
  • Help create a support experience that is efficient, thoughtful, and trusted by customers.

Requirements

  • At least 2 years of experience in a SaaS customer support role.
  • Experience supporting B2B customers in a software environment.
  • Strong written and verbal communication skills.
  • A positive, resourceful attitude and a genuine interest in helping customers.
  • A problem-solving mindset with the ability to investigate issues and find practical solutions.
  • Ability to manage customer issues with professionalism, accountability, and urgency.
  • Comfortable working in a fast-moving, high-growth environment.
  • Able to work East Coast US business hours consistently.
  • Experience supporting enterprise customers or larger strategic accounts is strongly preferred.
  • Experience working with American banks, fintechs, financial services firms, or other regulated customers is strongly preferred.
  • Experience handling complex issues involving multiple stakeholders is strongly preferred.
  • Familiarity with tools such as Intercom, HubSpot, or similar support platforms is strongly preferred.
  • Experience creating help documentation or contributing to internal knowledge resources is strongly preferred.
  • Experience working in an early-stage or high-growth SaaS company is strongly preferred.

Benefits

  • Competitive salary.
  • Remote and flexible working.
  • Friendly, collaborative team culture.
  • Clear opportunities to learn and grow.
  • Work that makes a real impact on customers and the future of Circit.

Interested in this position?

Apply directly on the company website

Apply Now

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