Operations Manager

3 hours, 26 minutes ago
Full-time
Senior
Operations
CI Azumano Business Travel

CI Azumano Business Travel

CI Azumano Business Travel specializes in providing comprehensive corporate travel management solutions, combining expert travel advisory services with advanced technology to help small and mid-sized businesses optimize their travel expenses and enhanc...

Consumer Services
51-250
Founded 1959

Description

  • Monitor individual and team performance goals under the direction of the Director of Operations.
  • Serve as a subject matter expert for development, implementation, and technology initiatives.
  • Coach travel consultants by providing constructive feedback on monitored calls and supporting skill development.
  • Apply client policies and processes and assess the impact of changes on the operations team.
  • Use industry knowledge to identify best practices and operational improvements.
  • Review current work processes, procedures, and policies to improve efficiency and effectiveness.
  • Lead error reduction efforts, including setting direction, measuring progress, and reviewing results against goals.
  • Take calls and answer emails as needed.

Requirements

  • High school diploma or GED is required.
  • Three to five years of related experience and/or training, or an equivalent combination of education and experience, is required.
  • Proactive approach to systems and processes is required.
  • Ability to identify and correct issues before they become problems is required.
  • Focus on process improvement and key performance indicators is required.
  • Ability to display initiative, ownership, and sound judgment is required.
  • Strong communication skills are required.
  • Bachelor's degree is preferred.

Benefits

  • Competitive pay.
  • Comprehensive medical, dental, and vision coverage.
  • Life and disability insurance.
  • Voluntary critical illness, hospital, and accident insurance programs.
  • Health savings accounts and flexible spending accounts.
  • Retirement 401(k) plan.
  • Flexible work-life balance.
  • Professional development opportunities and performance/recognition programs.

Interested in this position?

Apply directly on the company website

Apply Now

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