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Senior Technical Program Manager, Platform

16 hours, 35 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Agile Microservices Scrum
Apply Now
ChowNow

ChowNow

ChowNow is a leading online ordering platform that supports local restaurants by offering 100% commission-free services. They provide branded mobile apps, Facebook ordering, and web ordering to help restaurants retain customer relationships and maximiz...

Hotels, Restaurants & Leisure
251-1K
Founded 2011
$18M raised
View All Jobs 8

Description

  • Partner with Engineering Managers to plan product expansion roadmaps for platform engineering.
  • Lead end-to-end planning and delivery for complex cross-functional programs with clear goals, timelines, owners, and success metrics.
  • Work with Principal Engineers, Staff Engineers, and senior engineering leadership to plan system and service scaling efforts, including breaking apart monolithic backend services where needed.
  • Build and maintain program plans, RAID logs, status updates, and executive-ready communication materials.
  • Develop and manage project plans across Product, Engineering, DevOps, IT, and QA teams, as well as broader cross-functional stakeholders.
  • Coordinate with project stakeholders and third-party development partners to capture requirements and manage change effectively.
  • Use lifecycle data to surface risks, trade-offs, blockers, and resourcing needs proactively.
  • Resolve cross-organizational dependencies and remove blockers to keep multiple work streams moving forward.
  • Drive iteration and continuous improvement for the platform engineering roadmap through planning, progress tracking, retrospectives, and reporting.
  • Define key metrics to measure the effectiveness of work distribution to third-party partners.

Requirements

  • 5+ years of cross-functional technical project management experience, preferably in a startup environment.
  • 3+ years of experience managing or implementing an agile, scrum-based team-of-teams framework influencing a 50+ person engineering organization.
  • Strong understanding of platform engineering best practices, testing, and training.
  • Deep understanding of end-to-end architecture and the software engineering life cycle.
  • Basic understanding of cloud infrastructure delivery and associated key metrics.
  • Excellent leadership skills with strong written and verbal communication skills.
  • Ability to solve problems and continuously improve team performance.
  • Ability to keep teams organized and on track in fast-paced, complex environments.
  • Experience working with distributed or remote engineering teams is implied by the role's remote, distributed workforce focus.
  • Preferred familiarity with scaling systems and services, including decomposing monolithic backends into multiple services.

Benefits

  • Expected base salary range of $149,450 - $195,375, depending on location and experience.
  • Ongoing training and growth opportunities.
  • Medical, dental, and vision coverage.
  • Mental health coverage and wellness support programs.
  • Unlimited paid vacation.
  • 7 weeks of baby bonding time for new parents and 8 weeks of paid pregnancy leave.
  • 401(k) matching.
  • Employer-contributing student loan assistance or continuing education reimbursement.
  • Employee stock incentive plan.
  • Pet insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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