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Sr. Manager, Partner Strategy & Operations

1 hour, 38 minutes ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
Apply Now
Chime

Chime

Chime is a financial technology company that offers banking services with no monthly fees, fee-free overdraft, and credit-building opportunities. They partner with regional banks to provide innovative and inclusive financial products, aiming to make fi...

Banks
1K-5K
Founded 2012
$2300M raised
View All Jobs 5

Description

  • Lead and influence cross-functional internal and external teams to drive alignment, execution, and high-impact outcomes.
  • Own end-to-end external partner performance across SLAs, quality, and operational efficiency.
  • Lead partner governance, performance reviews, negotiations, and escalation management.
  • Develop and implement a comprehensive partner strategy aligned with company goals and long-term value creation.
  • Use performance trends and root-cause analysis to shape the future support model and service roadmap.
  • Partner with finance, procurement, operations, strategy, engineering, and product teams to execute strategy and improve the member experience.
  • Manage and develop a tenured team of operations managers through mentorship, selective hiring, and ongoing feedback.
  • Drive accountability, continuous improvement, compliance, and operational excellence across the BPO ecosystem.
  • Break down complex problems into clear, structured approaches that support decision-making and execution.
  • Balance risks and business priorities while improving service experience and partner outcomes.

Requirements

  • Bachelor’s degree in Business, Strategy, or a related field; MBA preferred.
  • 7+ years of experience in strategic planning, partnerships, or program management related to BPOs.
  • Experience in high-tech or consulting environments is preferred.
  • Strong communication, presentation, and interpersonal skills.
  • Proven strategic thinking with strong analytical and problem-solving capabilities.
  • Experience fostering cross-functional partnerships with business, engineering, and product teams.
  • Demonstrated experience overseeing large programs and building process improvement workflows.
  • Ability to exercise sound judgment in developing solutions for a dynamic and innovative business.
  • Ability to work independently and flexibly while maintaining transparency and escalation when needed.
  • Willingness to work in a fast-paced, high-growth organization with regular domestic and international travel.

Benefits

  • Base salary from $172,000 to $238,000, depending on location, skills, qualifications, and experience.
  • Eligible for a bonus and competitive equity package.
  • Four days a week in the office and Fridays from home for those near an office, with a fully remote program available for some employees.
  • Backup child, elder, and/or pet care, plus a subsidized commuter benefit.
  • 401(k) match and medical, dental, vision, life, and disability insurance.
  • Generous vacation policy, company-wide Chime Days, and bonus paid days off.
  • Annual wellness stipend for eligible wellness-related expenses.
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
  • Access to Maven with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

Interested in this position?

Apply directly on the company website

Apply Now

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