Customer Service Delivery Advocate

1 hour, 52 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using company car haulers.
  • Load and unload vehicles onto the hauler and inspect vehicles to ensure they are safe to drive.
  • Complete customer paperwork and enter detailed notes into the customer tracking system.
  • Maintain safe driving practices and a clean driving record in line with Carvana's CMV Driver Qualification policy.
  • Interact with customers in a professional, enthusiastic, and customer-focused manner.
  • Support local community-facing activities as part of the customer advocacy role.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be available to work 7 days a week with rotating weekday and weekend days off.
  • Must be able to work shifts between 7am-5pm, 9am-7pm, or 11am-9pm.
  • Must be at least 21 years of age and possess a valid driver's license.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to read, write, speak, and understand English.
  • Must be able to obtain a Notary in the local jurisdiction within the first 90 days of employment, with Carvana sponsoring the process.
  • Must be able to satisfy state-specific requirements for access to DMV/title and registration systems.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or other state specialty license within the first two weeks of employment.
  • California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
  • Ability to perform physically demanding work, including detailing, loading/unloading, and driving in indoor and outdoor conditions.
  • Ability to stand and remain physically active for 8+ hours.
  • Ability to lift, push, pull, carry, and grasp items up to 50 lbs.
  • Ability to reach, twist, kneel, crouch, climb, balance, and squat as needed.
  • Frequent driving requires excellent visual acuity and manual dexterity.

Benefits

  • Competitive starting pay of $22 per hour with a pay range of $22-$24 per hour.
  • Performance-based pay increases, including $22.50 per hour at 3 months and $23 per hour at 6 months.
  • Annual merit-based growth opportunities through the Careers Not Jobs program, with eligible team members able to earn $0.50 increases every 90 days.
  • 401(k) with Carvana match and opportunities for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision benefits.
  • Wellness program supporting physical, mental, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement, student loan repayment support, annual equity grants, and an employee stock purchase plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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