Customer Service Delivery Advocate

24 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers' homes using Carvana's car haulers.
  • Load and unload vehicles onto the hauler and inspect the equipment for safety.
  • Complete customer paperwork and add detailed notes to the customer tracking system.
  • Maintain safe driving practices and a clean driving record in line with company policy.
  • Support customers throughout the delivery process and contribute to a positive car-buying experience.
  • Perform vehicle detailing and other physically demanding tasks in indoor and outdoor conditions.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Valid driver's license required.
  • Must be able to read, write, speak, and understand English.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to obtain a notary in the local jurisdiction within the first 90 days of employment (company-sponsored).
  • Must be able to satisfy state-specific DMV/title and registration system access requirements.
  • Illinois, Michigan, Louisiana, and Missouri candidates must obtain a Chauffeur's license or similar specialty license within the first two weeks of employment if applicable.
  • California candidates must obtain a Vehicle Verifier license within the first 90 days of employment if applicable.
  • Nevada, Tennessee, and Virginia candidates must apply for a Salesperson license within the first two weeks of employment if applicable.
  • Ability to perform physically demanding work, including walking and standing for 8+ hours and lifting, carrying, pushing, and pulling up to 50 lbs.
  • Ability to work in indoor and outdoor conditions, including exposure to inclement weather and extreme temperatures.
  • Ability to reach, twist, kneel, crouch, climb, balance, and squat as needed.
  • Frequent driving requires excellent visual acuity and manual dexterity.
  • Commercial license is not required to drive the hauler, and training is provided.

Benefits

  • Competitive hourly pay of $17-$19, with starting pay at $17/hr.
  • Performance-based pay increases, including $0.50 increases every 90 days and annual merit opportunities.
  • 401(k) with Carvana match and overtime opportunities during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting physical, mental, and financial health, plus pet care savings.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement and student loan repayment support.
  • Annual Carvana Shares grant and Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Analyst, Customer & Product Support

AlphaSense 251-1K Internet Software & Services

AlphaSense is hiring an Analyst, Customer & Product Support to provide frontline support for its AI-driven market intelligence platform, helping customers resolve issues, maximize product value, and inform future product improvements.

9 minutes ago

Customer Support Analyst

Odd. 1-10 Consumer Goods

Oddball is hiring a Customer Support Analyst to provide Tier 1 support for a cloud-based case management system used by a major federal financial regulatory agency.

JIRA
24 minutes ago

Sr Technical Operations Analyst

Amwell 1K-5K Diversified Telecommunication Services

Amwell is hiring a Technical Support Operations Analyst to support the L2 customer support team in managing daily operations, escalations, and service quality within its healthcare technology platform.

24 minutes ago

Virtual Customer Service Representative / Remote

Whizz 51-250 Consumer Services

Whizz is hiring a Virtual Customer Service Representative to support delivery-driver customers remotely via live video at its locations and help ensure a smooth, responsive customer experience.

24 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers