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Virtual Customer Service Representative / Remote

1 month, 2 weeks ago
Morocco
Junior
Customer Support
Customer and Technical Support
Apply Now
Whizz

Whizz

Whizz offers electric bike rentals specifically designed for delivery services, providing riders with an extensive battery range and flexible payment options to accommodate various needs.

Consumer Services
51-250
Founded 2022
$4M raised
View All Jobs 6

Description

  • Assist customers remotely through live video at Whizz locations and provide the same level of service as an in-person representative.
  • Guide new customers in choosing bikes, batteries, accessories, and service options.
  • Explain bike features, subscription plans, pricing, and account setup steps to prospective customers.
  • Support customers with sign-ups, account creation, and payment completion.
  • Use sales techniques to convert potential customers into subscribers.
  • Handle existing customers’ questions about subscriptions, payments, and account issues.
  • Troubleshoot basic bike or service issues remotely and coordinate follow-ups with the operations team.
  • Respond to customer concerns and objections while maintaining high satisfaction.
  • Communicate clearly and friendly with customers and coordinate with internal teams through chat and messaging tools.
  • Build trust and long-term relationships with the rider community.

Requirements

  • Native or fluent French and Arabic language skills.
  • Fluent English at C1-C2 level.
  • 2+ years of experience in customer support, sales, or call center roles.
  • Comfortable working on camera and assisting customers via live video throughout the day.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Comfortable using CRM systems and productivity tools.
  • High-speed internet connection and a headset.
  • Retail experience is a bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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