RemoteLeaf Logo
Log in Sign up

Senior Customer Marketing Manager

3 days, 14 hours ago
Anywhere
Full-time
Senior
Marketing Manager
Customer and Technical Support
Apply Now
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised
View All Jobs 23

Description

  • Build and run a proactive case study and reference program.
  • Own G2 and other review-site strategy, including velocity targets.
  • Build and maintain a proof point library and source customer quotes and speakers for events.
  • Run customer community and engagement programs with clear business goals and metrics.
  • Manage the customer Slack community and own the customer newsletter and What’s New webinar.
  • Structure the Customer Advisory Board around product input and advocacy outcomes.
  • Build structured voice-of-customer collection and share insights across PMM, Product, and Sales on a regular cadence.
  • Turn advocate and customer insight into a content pipeline.
  • Partner with Demand Gen on segmented, lifecycle-based cross-sell and upsell campaigns into the customer install base.
  • Coordinate account-level timing with Customer Success and support pipeline attribution with RevOps.
  • Act as the connective tissue across Customer Success, Sales, Product Marketing, and Demand Gen on adoption, retention, expansion, and advocacy.

Requirements

  • 7+ years of customer marketing experience in B2B SaaS, ideally in SPM/ICM-adjacent or high-velocity enterprise software.
  • Experience building or rebuilding a customer advocacy program from the ground up, including case studies, references, and reviews.
  • Comfort with pipeline and expansion metrics and campaign design.
  • Experience owning structured voice-of-customer synthesis and distributing insights to cross-functional stakeholders.
  • Demonstrated independent judgment and proactive problem-solving.
  • Strong project ownership and follow-through with minimal oversight.
  • Excellent written and verbal storytelling skills.
  • Experience running community platforms such as customer Slack communities or advocacy platforms (preferred).
  • Familiarity with G2/review-site strategy and reference management tooling (preferred).
  • Experience partnering with RevOps on pipeline attribution for expansion campaigns (preferred).
  • Multi-product SaaS experience, especially suite cross-sell or install-base expansion motions (preferred).
  • Experience sourcing and managing customer speakers for in-person and virtual events (preferred).

Benefits

  • 100% employer-paid medical, dental, and vision coverage for all full-time employees, with about 75% coverage for dependents.
  • Flexible vacation days plus quarterly mental health days.
  • Annual stipends for professional development and caretaking needs.
  • Annual work anniversary bonuses that increase with tenure.
  • 401(k) retirement plan for U.S.-based employees.
  • Latest Apple hardware provided for work.
  • Active Employee Resource Groups (ERGs) and an inclusive community environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Workato

Senior Marketing Manager

Workato 251-1K IT Services

Workato is hiring a Senior Marketing Manager to lead ANZ field and digital marketing programs that generate pipeline, build awareness, and accelerate deals across key enterprise accounts.

Australia Full-time Lead Marketing Manager
Content Marketing Digital Marketing Email Marketing Facebook Ads LinkedIn Ads Salesforce SEO
13 hours, 4 minutes ago
Temporal

Field Marketing Manager, Sponsorship & Experiential — United Kingdom

Temporal 51-250 Internet Software & Services

Temporal is hiring a Senior Manager, Sports Sponsorship & Field Marketing to lead its Crystal Palace FC partnership and turn a major Premier League sponsorship into brand, community, and pipeline impact.

United Kingdom Full-time Senior Marketing Manager Partnerships Manager
$122k-$150k
Content Marketing Email Marketing Social Media Marketing
13 hours, 19 minutes ago
J

Senior AI Creative Producer

JobHire.AI 11-50 Software Development

JobHire is seeking a Senior AI Generative Producer to lead creative production for its AI recruitment platform and turn growth strategy into high-performing advertising assets for the US market.

Slovakia Full-time Junior Content Writer Marketing Manager
$30k-$40k
Facebook Ads Generative AI Google Ads TikTok
13 hours, 19 minutes ago
My Money Matters

Senior Brand Marketing Manager

My Money Matters Internet Software & Services

My Money Matters is hiring a Senior Brand Marketing Manager to own the B2C customer journey for a UK-focused financial health platform serving public sector workers.

United Kingdom Full-time Senior Marketing Manager
Copywriting CRM Email Marketing
13 hours, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers