Partner Success Manager - Solutions Architect

22 hours, 6 minutes ago
Full-time
Senior
Software Development
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
201-500
Founded 2017
$165M raised

Description

  • Own a portfolio of SI and consulting partners as the primary contact for delivery success.
  • Conduct regular partner business reviews to drive performance and delivery quality.
  • Advise partners on scalable data models, incentive-compensation logic, and financial reporting designs.
  • Review complex partner solution designs and use Solution Check Points to govern go-live quality.
  • Coordinate with Solution Architects, Product, and Integrations teams to resolve technical challenges in partner-led engagements.
  • Lead escalations for partner implementations, triaging technical issues while balancing customer expectations and compliance standards.
  • Capture field feedback and systemic issues to inform product and enablement roadmaps.
  • Develop scalable co-delivery playbooks and maintain partner scorecards tracking delivery quality, CSAT, and risk signals.

Requirements

  • 5–8+ years of SaaS experience in partner success, solution architecture, implementation consulting, or technical project leadership.
  • Experience with incentive compensation management platforms such as CaptivateIQ, Xactly, Varicent, or SAP Commissions, or other high-complexity SaaS environments.
  • Ability to lead structured discovery, evaluate complex solution designs, and translate business requirements into system constraints and behavior.
  • Proven experience leading cross-functional initiatives with Sales, Customer Success, Professional Services, Product, and Marketing.
  • Ability to own programs end to end.
  • Strong facilitation skills for executive-level conversations and detailed working sessions with partner consultants.
  • Highly organized and process-oriented, with experience creating frameworks and documentation.

Benefits

  • 100% medical, dental, and vision coverage for full-time employees, with approximately 75% dependent coverage.
  • Flexible vacation time and quarterly mental health days.
  • Annual stipends for professional development and caretaking needs.
  • Tenure-based work anniversary bonuses.
  • 401(k) retirement plan for U.S. employees.
  • Latest Apple hardware.
  • Employee Resource Groups and an inclusive workplace community.

Interested in this position?

Apply directly on the company website

Apply Now

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