FBS Workflow Optimization Consultant

1 hour, 58 minutes ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Capgemini

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, empowering businesses with innovative solutions and expertise to thrive in a rapidly evolving market.

Internet Software & Services
100K+
Founded 1967
$93M raised

Description

  • Use AI tools such as Microsoft Copilot to analyze, document, and visualize current-state processes.
  • Design simplified future-state workflows that incorporate AI-assisted steps, digital enablement, and automation opportunities.
  • Partner with Digital Workplace leaders to analyze, redesign, and modernize operational workflows.
  • Serve as a consultative resource for business units seeking to streamline processes with Modern Work tools.
  • Translate business needs into conceptual solution outlines and value cases for implementation teams.
  • Document roles, handoffs, data flows, tooling dependencies, and pain points across operations.
  • Analyze ticket data, performance trends, and workflow metrics to identify optimization and automation opportunities.
  • Maintain accurate process documentation and a backlog of continuous improvement and AI opportunity ideas.
  • Apply Lean, Six Sigma, and continuous improvement methods, supported by AI insights, to redesign workflows.
  • Define KPIs and success criteria, gather stakeholder feedback, and refine recommendations based on performance data.

Requirements

  • Experience in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
  • Experience supporting or enabling AI and automation initiatives is a plus.
  • Expertise in process mapping, workflow analysis, and journey mapping.
  • Experience with Lean, Six Sigma, and continuous improvement methodologies.
  • Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
  • Functional understanding of Microsoft 365 productivity tools.
  • Functional understanding of ServiceNow or Jira Service Management.
  • Ability to analyze operational performance using Excel or Power BI.
  • Excellent facilitation and communication skills.
  • Strong influencing and consultative skills.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package.
  • Home office model.
  • Career development and training opportunities.
  • Flexible work arrangements, including remote and/or office-based options.
  • Dynamic and inclusive work culture within a globally known group.
  • Private health insurance.
  • Pension plan.
  • Paid time off.
  • Training and development support.

Interested in this position?

Apply directly on the company website

Apply Now

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