FBS-Digital Customer Experience Analyst

1 hour, 15 minutes ago
Full-time
Junior
Quality Assurance and Testing
Capgemini

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, empowering businesses with innovative solutions and expertise to thrive in a rapidly evolving market.

Internet Software & Services
100K+
Founded 1967
$93M raised

Description

  • Monitor and support Specialty digital platforms for stability and performance.
  • Troubleshoot browser, authentication, and website-related issues.
  • Coordinate between business stakeholders and IT teams.
  • Analyze business needs and identify actionable technology solutions.
  • Support testing activities and validate system releases.
  • Track and report digital platform performance.
  • Create and maintain technical, process, and training documentation.
  • Ensure compliance with quality assurance standards and procedures.

Requirements

  • 1–3 years of experience in a related field preferred.
  • Experience with digital customer experience, production support, business applications, or website support preferred.
  • Advanced English proficiency required.
  • High school diploma or equivalent required; bachelor’s degree preferred.
  • Insurance, underwriting, Specialty Lines, Farmers, Foremost Specialty, or related industry experience preferred.
  • Intermediate PC and browser knowledge.
  • Basic proficiency with Microsoft Office Suite.
  • Basic experience with system monitoring tools preferred.
  • Ability to troubleshoot technical issues and communicate effectively with business and IT stakeholders.
  • Strong analytical, documentation, problem-solving, testing, and quality assurance skills.

Benefits

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including private health insurance.
  • Pension plan.
  • Paid time off.
  • Career development, training, and professional development opportunities.
  • Flexible remote and/or office-based work arrangements.
  • Inclusive work culture within a globally recognized insurance group.

Interested in this position?

Apply directly on the company website

Apply Now

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