Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services

Information Technology

11-50 (45)

$47M raised

21 open positions

Links

View All Jobs

Customer Success Associate

1 day, 2 hours ago

Latin America

Full-time

Junior

Customer Success

Customer and Technical Support

Apply Now

Canary

Internet Software & Services

11-50

$47M raised

View All Jobs 21

Description

Create and configure hotel accounts in backend systems with accurate branding and setup.
Resolve Customer Operations tickets involving registration cards, authorization forms, and messaging configurations.
Coordinate and schedule onboarding and training sessions with customers.
Support high-volume rollout initiatives, including scheduling waves and configuration projects.
Participate in special projects such as customer outreach, reporting, and operational support.
Provide timely status updates to Customer Success Managers and other stakeholders.
Communicate clearly and professionally with customers across all interactions.
Identify process improvement opportunities and contribute to more efficient team operations.
Support real-time operational workflows, including guest-facing remote check-in experiences when needed.
Troubleshoot operational and guest-related issues while delivering high-quality customer service.

Requirements

1–3 years of experience in customer support, customer success, operations, or hospitality.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills.
Comfortable working in a fast-paced, high-volume environment.
Strong customer service mindset with the ability to assist guests in real time.
Experience with customer-facing interactions and problem-solving.
Ability to follow structured processes while adapting to new workflows.
Strong organizational and time management skills.
Comfortable working flexible schedules, including weekends, based on operational needs.
Experience with CRM systems, ticketing platforms, or similar operational tools.
Preferred: experience working in hospitality or hotel front desk operations.
Preferred: familiarity with PMS systems such as Opera or similar tools.

Benefits

Company-wide Canary Days each month to help the team recharge with an extended weekend or day off.
Self Improvement Club with a monthly budget for personal goal-related purchases.
Professional Development Chats with budget support for cross-functional growth conversations.
Travel reimbursement for visiting Canary offices in New York, San Francisco, or Dallas.
Personal travel reimbursement credit when staying at a Canary partner hotel.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Engineer - Austin, TX

VulnCheck 11-50 Internet Software & Services

VulnCheck is hiring a remote Customer Success Engineer in the Greater Austin, TX area to help enterprise and security customers implement, integrate, and operationalize its vulnerability intelligence platform across their workflows.

United States Full-time Junior Customer Success

Cybersecurity Go JSON Python REST API SIEM

48 minutes ago

Apply

48 minutes ago

Bilingual Enrollment Coordinator - CMA/RMA in MST or PST

Classet 1-10 Internet Software & Services

Chronic Care Staffing is hiring a remote CCM/RPM Enrollment Coordinator to support chronic care programs by guiding patients through enrollment and helping coordinate care from a remote setting.

United States Full-time Junior Customer Success Project Coordinator

$0k-$0k

HIPAA

1 hour, 3 minutes ago

Apply

1 hour, 3 minutes ago

Customer Success Operations Coordinator, APAC

Revinate 51-250 IT Services

Revinate is hiring a Customer Success Operations Coordinator in India to support its APAC Customer Success team by managing account operations, onboarding Guest Feedback customers, and handling frontline support for global hospitality accounts.