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Customer Success Associate

2 weeks, 5 days ago
Latin America
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised
View All Jobs 20

Description

  • Create and configure hotel accounts in backend systems with accurate branding and setup.
  • Resolve Customer Operations tickets involving registration cards, authorization forms, and messaging configurations.
  • Coordinate and schedule onboarding and training sessions with customers.
  • Support high-volume rollout initiatives, including scheduling waves and configuration projects.
  • Participate in special projects such as customer outreach, reporting, and operational support.
  • Provide timely status updates to Customer Success Managers and other stakeholders.
  • Communicate clearly and professionally with customers across all interactions.
  • Identify process improvement opportunities and contribute to more efficient team operations.
  • Support real-time operational workflows, including guest-facing remote check-in experiences when needed.
  • Troubleshoot operational and guest-related issues while delivering high-quality customer service.

Requirements

  • 1–3 years of experience in customer support, customer success, operations, or hospitality.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Excellent written and verbal communication skills.
  • Comfortable working in a fast-paced, high-volume environment.
  • Strong customer service mindset with the ability to assist guests in real time.
  • Experience with customer-facing interactions and problem-solving.
  • Ability to follow structured processes while adapting to new workflows.
  • Strong organizational and time management skills.
  • Comfortable working flexible schedules, including weekends, based on operational needs.
  • Experience with CRM systems, ticketing platforms, or similar operational tools.
  • Preferred: experience working in hospitality or hotel front desk operations.
  • Preferred: familiarity with PMS systems such as Opera or similar tools.

Benefits

  • Company-wide Canary Days each month to help the team recharge with an extended weekend or day off.
  • Self Improvement Club with a monthly budget for personal goal-related purchases.
  • Professional Development Chats with budget support for cross-functional growth conversations.
  • Travel reimbursement for visiting Canary offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement credit when staying at a Canary partner hotel.

Interested in this position?

Apply directly on the company website

Apply Now

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