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Voucher Processing & Redemption Specialist

2 hours, 18 minutes ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
Salesforce
Apply Now
CALSTART

CALSTART

CALSTART accelerates growth of the clean transportation technology industry by bringing together over 210 members, from startups to Fortune 100 firms, to innovate, create jobs, and reduce pollution. As a national nonprofit consortium with offices acros...

Professional Services
51-250
Founded 1992
View All Jobs 12

Description

  • Review voucher applications for eligibility, completeness, data accuracy, and compliance with program guidelines and policies.
  • Enter and maintain application data in voucher processing systems such as Salesforce and perform daily digital documentation.
  • Communicate status updates, missing-document requests, and next steps to external stakeholders in a clear and timely manner.
  • Respond to program email inquiries and support applicants, dealers, and OEMs through the application journey.
  • Troubleshoot voucher discrepancies by speaking directly with stakeholders when needed.
  • Interpret dashboards and reports on application progress, redemption rates, and program metrics.
  • Identify process improvement opportunities and help design, test, and implement changes to reduce errors and bottlenecks.
  • Collaborate with the voucher processing team, CALSTART staff, and external partners to support program success.

Requirements

  • Bachelor’s degree in business administration, finance, accounting, environmental science, or a related field preferred.
  • Minimum of 2 years of experience in administrative roles, data processing, data entry, or customer service.
  • Experience in grant management or voucher processing programs is a plus.
  • Strong attention to detail, time-management skills, and organizational skills.
  • Proficiency in data entry and data analysis.
  • Excellent written and verbal communication skills.
  • Comfort working independently with minimal oversight and troubleshooting with available resources.
  • Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and SharePoint.
  • Familiarity with CRM software such as Salesforce and other data management systems.
  • Knowledge of the incentive landscape and CARB or other public funding policies is desired but not required.

Benefits

  • $29.81 - $35.77 per hour.
  • 100% company-paid comprehensive medical, dental, vision, short-term disability, long-term disability, and life insurance.
  • Retirement plan with generous company contributions.
  • Health and dependent care FSA.
  • 3 weeks of vacation in the first year of employment.
  • 11 paid company holidays.
  • Paid sick time and paid family leave.

Interested in this position?

Apply directly on the company website

Apply Now

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