Customer Success Manager

1 hour, 48 minutes ago
Full-time
Mid Level
Customer and Technical Support
Burq

Burq

Burq offers on-demand and same-day delivery services for businesses through a network of providers, enabling quick market expansion and efficient last-mile delivery solutions.

Air Freight & Logistics
11-50
Founded 2021

Description

  • Manage a large, diverse book of customer accounts and help each customer achieve their business goals with the platform.
  • Drive retention and reduce churn through proactive outreach, regular check-ins, and ongoing value delivery.
  • Handle customer escalations with urgency and empathy, coordinating cross-functional resolution efforts.
  • Provide training, enablement, and best-practice guidance to help customers maximize platform adoption.
  • Serve as the voice of the customer internally by collaborating with Product, Engineering, and Support to improve features and processes.
  • Track account health metrics and identify expansion or upsell opportunities.
  • Develop account success plans for strategic customers in your portfolio.
  • Contribute to building scalable customer success processes as the team grows.

Requirements

  • 3-5 years of experience in Customer Success in the B2B SaaS space.
  • Proven experience managing a large book of accounts with varying customer needs.
  • Previous startup experience and comfort working with ambiguity, change, and building from scratch.
  • Strong understanding of customer retention strategies and effective escalation handling.
  • Excellent communication skills with the ability to explain complex solutions clearly and simply.
  • Ability to build trust quickly and foster strong customer relationships.
  • Highly organized, self-motivated, and able to manage competing priorities with minimal oversight.
  • Familiarity with the last-mile delivery or logistics industry is a plus.

Benefits

  • Fully remote work.
  • Medical, vision, and dental insurance.
  • Reimbursement for educational courses.
  • An equal opportunity employer committed to diversity and non-discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - Brazil

Zimperium 251-1K Professional Services

Zimperium is seeking a Customer Success Manager in Brazil to manage post-sale relationships for enterprise mobile security customers, driving renewals, adoption, expansion, and customer value.

Android Cybersecurity iOS Machine Learning SQL
3 minutes ago

Customer Success Manager, Pennsylvania/New Jersey

HHAeXchange 251-1K Health Care Providers & Services

HHAeXchange is hiring a remote Customer Success Manager in Pennsylvania or New Jersey to support payer clients across implementation and live operations, strengthen customer relationships, and drive retention and growth for its home and community-based care platform.

Salesforce
3 minutes ago

Customer Success Manager

PerformYard 51-250 Professional Services

PerformYard is hiring a 100% remote Customer Success Manager to help customers adopt and get value from its performance management software through onboarding, training, and ongoing support.

CRM Salesforce
18 minutes ago

Client Success Manager

Clipt.co 1-10 Professional Services

Clipt is hiring a remote-first Client Success Manager to oversee the health of creator, agency, and media client accounts by coordinating onboarding, daily communication, and issue resolution with embedded video editors.

ClickUp
33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers