Senior Runner Experience Wholesale Specialist

1 hour, 25 minutes ago
Full-time
Senior
Customer and Technical Support
Brooks Running

Brooks Running

Brooks Running: Inspiring active lifestyles with superior running gear for men and women, ensuring every run is better than the last.

Leisure Products
1K-5K
Founded 1914

Description

  • Communicate with internal and external customers by email, phone, and other channels to provide timely, accurate responses and build relationships.
  • Manage the unique needs of specialized accounts and queues requiring strong business knowledge and technical skill.
  • Resolve customer questions and concerns quickly using multiple system resources and escalation paths when needed.
  • Process data entry, order management, and exception-handling tasks for orders and returns.
  • Partner with cross-functional teams including Marketing, eCommerce, Supply Chain, Distribution, and Credit to support business operations.
  • Gather and share data patterns, issues, and insights with leadership to improve customer experience.
  • Support system development, implementation, upgrades, testing, and administrative data entry for the Systems Team.
  • Help create and optimize customer-facing Help Center content and internal specialist-facing procedure documentation.
  • Partner with training teams to onboard new team members through practice sessions and expertise sharing.
  • Manage orderbook responsibilities for large national customers and coordinate fulfillment with distribution teams.

Requirements

  • Associate’s degree or equivalent experience preferred.
  • 2+ years of customer service experience, with prior Runner Experience Specialist experience or equivalent demonstrated performance.
  • 1+ years of wholesale order management experience.
  • Intermediate to advanced proficiency in Microsoft Word, Excel, Outlook, Teams, and PowerPoint.
  • Advanced understanding of order lifecycle systems, including ERP, Order Management Systems, payment systems, Salesforce Commerce Cloud, Warehouse Management Systems, and reporting tools.
  • Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
  • Demonstrated excellence in customer service, supported by strong team KPI performance.
  • Ability to work in a fast-paced environment, manage conflicting priorities, and maintain a positive attitude.
  • Strong interpersonal skills, independence, teamwork, and ability to build trust across the company.
  • Ability to analyze data, identify inaccuracies or unexpected results, and recommend effective solutions.
  • Demonstrated innovation, initiative, and willingness to improve products and processes.
  • Alignment with and embodiment of Brooks values.

Benefits

  • Base pay ranges from $20.41 per hour to $32.59 per hour, depending on geographic market, knowledge, skills, and experience.
  • Medical, dental, vision, life, and AD&D insurance.
  • Disability insurance, HSA with employer contribution, and FSA.
  • Family and fertility assistance.
  • 401(k) savings plan with company match.
  • Employee assistance program and transportation assistance.
  • Three to five weeks of paid time off, eleven paid holidays, paid sick leave, and parental leave.
  • Annual bonus eligibility based on company performance, plus product discounts, fitness discounts, employee recognition, volunteer and donation benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Purchasing Coordinator (USA Healthcare) - EST Hours (Remote)

ISTA Solutions 251-1K Professional Services

ISTA Personnel Solutions South Africa is hiring a fully remote Purchasing Coordinator to support procurement operations for U.S.-based long-term care and skilled nursing facilities by reviewing purchase requests, handling non-catalog items, managing rentals, and processing invoices.

23 minutes ago

Product Operations Technical Support, Precision Engagement Systems

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Product Operations Technical Specialist to support the reliability and mission readiness of its autonomous Precision Engagement Systems in fielded defense operations.

Git Grafana JIRA Linux
40 minutes ago

Auto Detailer - ADESA Lexington

Carvana 10K-50K Automotive

ADESA, a Carvana-owned auto auction company, is hiring a Detail Technician I to prepare vehicles for sale-ready auction presentation through reconditioning and quality control work.

40 minutes ago

Investigations Specialist (Remote)

ABC Legal Services 251-1K Specialized Consumer Services

ABC Legal Services is hiring a remote Investigations Specialist in Montana to conduct service-of-process investigations and communicate findings in support of a fast-paced operations team.

40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers