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Payments Operations Specialist - R01568191

5 days, 20 hours ago
United States
Contract
Senior
Operations Specialist
Operations
Apply Now
Brillio

Brillio

Brillio is a global leader in Enterprise Digital Transformation Solutions, partnering with companies to drive business improvement and competitiveness through innovative technology solutions.

IT Services
1K-5K
Founded 2014
View All Jobs 8

Description

  • Review and verify customer payment transactions, including KYC and identity validation activities.
  • Support payment processing activities such as ACH/NACHA file reviews, payment tracking, and reconciliations.
  • Investigate payment exceptions, discrepancies, refund requests, chargebacks, and transaction-related issues.
  • Apply payment policies, operational procedures, and compliance controls consistently.
  • Support fraud prevention, sanctions screening, dispute management, and regulatory compliance processes.
  • Collaborate with internal stakeholders to resolve payment-related issues and support operational objectives.
  • Communicate with customers as needed to support payment verification and authorization activities.
  • Identify process improvements, operational risks, and control gaps to improve efficiency, accuracy, and customer experience.

Requirements

  • 5+ years of experience in a payments operations or related role.
  • 2+ years of experience in Payments Operations, Financial Services Operations, Payment Processing, Risk Operations, Fraud Prevention, Compliance, KYC, Trust & Safety, or related operational functions.
  • Experience investigating payment-related issues and conducting root-cause analysis.
  • Experience with payment processing, transaction reviews, and reconciliations.
  • Knowledge of ACH/NACHA operations, KYC, fraud prevention, and compliance processes.
  • Ability to work effectively in a fast-paced, high-volume operational environment.
  • Strong analytical, problem-solving, and decision-making skills.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal and written communication skills.
  • Experience supporting fintech, banking, payments, marketplace, or financial services environments (preferred).
  • Familiarity with payment disputes, refunds, transaction monitoring, and operational controls (preferred).
  • Experience working with compliance and regulatory requirements related to payments (preferred).
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • May require flexibility to support critical payment processing windows and business operational needs.

Interested in this position?

Apply directly on the company website

Apply Now

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