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Senior Customer Operations Lead

1 hour, 4 minutes ago
Spain, United States
Full-time
Senior
Operations Manager
Customer and Technical Support
HubSpot Metabase SQL
Apply Now
Breezeway

Breezeway

Breezeway is a leading property operations and services platform specializing in coordinating, communicating, and verifying detailed work at rental properties. Their software and mobile apps streamline workflows, providing full visibility into tasks li...

Professional Services
11-50
Founded 2017
$36M raised
View All Jobs 6

Description

  • Own and optimize customer journeys from onboarding through expansion and renewal.
  • Define lifecycle program requirements across HubSpot and Appcues, including audiences, triggers, timing, enrollment logic, and success metrics.
  • Map, document, and improve customer processes, handoffs, ownership, SLAs, and controls.
  • Manage HubSpot infrastructure, including workflows, pipelines, health scoring, segmentation, and reporting.
  • Build and maintain Metabase dashboards covering customer health, journey performance, pipeline, and revenue trends.
  • Partner with Revenue Operations on pipeline management, forecasting, and customer-to-revenue data models.
  • Coordinate with Product Marketing on go-to-market readiness, systems updates, training, and enablement.
  • Collaborate with Sales on handoffs, early lifecycle health, and expansion pipeline alignment.
  • Develop differentiated B2C and B2B customer journey tracks and scalable CS playbooks.
  • Use AI tools such as Claude to automate repetitive communications and scale personalized outreach.
  • Translate customer feedback and operational data into product and process improvements.

Requirements

  • 4–7 years of experience in customer operations, revenue operations, customer success operations, or a related field.
  • Experience owning customer journey programs and operational analytics.
  • Track record working in a high-velocity startup or scale-up environment.
  • Strong HubSpot expertise, including workflows, sequences, pipeline management, health scoring, and reporting.
  • Ability to build dashboards, write SQL queries, conduct cohort and funnel analysis, and create forecasts independently.
  • Experience connecting customer health data to revenue projections and partnering with Revenue Operations.
  • Cross-functional experience with Revenue Operations, Customer Marketing, and Product Marketing.
  • Primary experience with B2C customer journeys and meaningful exposure to B2B or upmarket accounts.
  • Strong systems, process design, written communication, and automation QA skills.
  • Availability to collaborate during Eastern Time hours with distributed teams.
  • Interest in experimenting with AI tools.
  • Preferred: experience with STR, property management, vacation rental, vertical SaaS, field service, PLG, self-serve onboarding, Appcues, or similar platforms.
  • Working knowledge of HubSpot, Metabase, Appcues, Claude, Granola, Slack, and Gmail.

Benefits

  • Remote-first work environment.
  • Employment available in the United States and Spain, with U.S. hiring limited to specified states.
  • Inclusive workplace and equal employment opportunity commitment.
  • Application accommodations available upon request.

Interested in this position?

Apply directly on the company website

Apply Now

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