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On-call - Strata Admin & Front Desk Support Officer (Australian Client)

1 week, 4 days ago
Philippines
Contract
Junior
Administrative Assistant
Customer and Technical Support
Apply Now
Brainbox

Brainbox

Brainbox Group is a global company specializing in business consulting and services. They offer recruitment, offshoring, and management solutions to help businesses grow and succeed. With a focus on unlocking potential in people and organizations, Brai...

Professional Services
51-250
Founded 2014
View All Jobs

Description

  • Respond promptly to on-call requests and provide timely support for Australian clients.
  • Answer, manage, transfer, and escalate phone calls as needed, including emergency and after-hours calls via BRIA.
  • Prepare correspondence and handle general administrative duties.
  • Track service requests, maintenance issues, and complaint resolutions.
  • Arrange and communicate with contractors as required.
  • Support front desk activities and provide customer-facing assistance when needed.
  • Perform other assigned duties as needed to support operations.

Requirements

  • Minimum 2 years of strata experience, preferably in a customer-facing role.
  • Experience or familiarity with strata management, property, or real estate sectors is a plus.
  • Ability to work flexible on-call hours, including Australian Public Holidays, Western Australia Holidays, and Saturday 8:30 AM to Monday 8:30 AM coverage.
  • Fluent and clear English communication skills with a friendly and professional demeanor.
  • Proficiency in Microsoft Office and Google Workspace.
  • Ability to follow standard procedures independently.
  • Highly organized with strong attention to detail and the ability to multitask efficiently.
  • Preferably based within Pampanga, with willingness to visit the onsite office for interviews and the first day.
  • Willingness to work on-site at the Pampanga office in Angeles City.

Benefits

  • Attractive and competitive salary.
  • Tenure-based and performance-based incentives.
  • Paid time off.
  • Unlimited cash incentives for hired referrals.
  • Engagement and recognition programs.
  • HMO on day 1.
  • Work-life balance with a 37.5-hour work week and free weekends.
  • International career growth and opportunities to travel abroad.
  • Modern air-conditioned office with convenient access to public transportation, residences, malls, and restaurants.
  • Fun, inclusive working environment with dedicated local support.
  • Unlimited training and micro-competencies for skills development.

Interested in this position?

Apply directly on the company website

Apply Now

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