Quality and Billing Operations Specialist | Edlight

2 hours, 34 minutes ago
Full-time
Mid Level
Operations
Boosta

Boosta

Boosta is a holding tech company that creates, scales, and invests in digital businesses with global potential. - 12 years; - 800+ professionals; - 15+ businesses in the ecosystem. ✔️ In 2022, we launched Burner, our in-house investment fund, providing funding through Private Equity (growth financing) and Venture Builder models. Today, we're building an ecosystem of companies where ambitious people can make an impact, launch new products, and bring bold ideas to life. Are you with us? Dream Big. Build Bigger.

information technology & services
501-1000
Founded 2014

Description

  • Process fraud alerts from payment providers.
  • Manage chargebacks in payment systems and create related CRM tasks.
  • Address Solidgate prevention alerts and RDR chargebacks.
  • Issue refunds and review potential chargebacks.
  • Handle billing tasks in the CRM and verify suspicious customers.
  • Analyze operational efficiency, KPI adherence, and refund and chargeback trends.
  • Update knowledge-base articles, guides, policies, and documentation.
  • Process English-language correspondence and operational materials.

Requirements

  • C1-level English proficiency in written and spoken communication.
  • Advanced Microsoft Excel skills.
  • Basic fraud and risk management knowledge for manual operational tasks.
  • Experience with payment operations, including refunds, alerts, and disputes.
  • Basic knowledge of payment systems.
  • Basic CRM and process-management skills.
  • Ability to process a high volume of tickets and navigate multiple systems.
  • Ability to perform repetitive operational work while identifying anomalies and errors.

Benefits

  • Remote work with a flexible schedule aligned to Kyiv time.
  • 28 paid vacation days, 30 sick-leave days, and public holidays observed.
  • Medical insurance and compensation for sports, books, and therapy sessions for the Ukraine team.
  • Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
  • Quarterly online or offline team-building events.
  • Access to Kyiv office and coworking spaces in Lviv and Warsaw.
  • Gifts for special personal and career occasions.
  • Participation in charitable initiatives supporting Ukraine.

Interested in this position?

Apply directly on the company website

Apply Now

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