Quality and Billing Operations Specialist | Edlight

2 hours, 23 minutes ago
Full-time
Mid Level
Operations
Boosta

Boosta

Boosta is a holding tech company that creates, scales, and invests in digital businesses with global potential. - 12 years; - 800+ professionals; - 15+ businesses in the ecosystem. ✔️ In 2022, we launched Burner, our in-house investment fund, providing funding through Private Equity (growth financing) and Venture Builder models. Today, we're building an ecosystem of companies where ambitious people can make an impact, launch new products, and bring bold ideas to life. Are you with us? Dream Big. Build Bigger.

information technology & services
501-1000
Founded 2014

Description

  • Process fraud alerts from payment providers.
  • Manage new chargebacks in payment systems and create corresponding CRM tasks.
  • Address Solidgate prevention alerts and RDR chargebacks.
  • Issue refunds and review potential chargebacks.
  • Handle billing tasks in the CRM and verify suspicious customers.
  • Analyze operational efficiency, KPI adherence, and refund and chargeback trends.
  • Update relevant knowledge-base articles and operational guides.
  • Work with English-language documentation, policies, correspondence, and processes.

Requirements

  • C1-level English proficiency in written and spoken communication.
  • Advanced Microsoft Excel skills.
  • Basic fraud and risk management knowledge for manual operational tasks.
  • Payment operations experience with refunds, alerts, and disputes.
  • Basic knowledge of payment systems.
  • Basic CRM and process management skills.
  • Ability to process a high volume of tickets and navigate multiple systems.
  • Ability to perform repetitive operational processes while identifying anomalies and errors.

Benefits

  • Remote work with a flexible schedule aligned to Kyiv time.
  • 28 paid vacation days, 30 sick leave days, and public holidays observed.
  • Medical insurance and support for sports, books, and therapy for team members in Ukraine.
  • Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
  • Access to Kyiv office and coworking spaces in Lviv and Warsaw.
  • Quarterly online or in-person team-building events.
  • Gifts for important personal and career occasions.

Interested in this position?

Apply directly on the company website

Apply Now

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