RemoteLeaf Logo
Log in Sign up

Technical Support Specialist T3

17 hours, 56 minutes ago
Canada
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016
View All Jobs 15

Description

  • Compose thoughtful, personalized responses to customer requests.
  • Triage incoming support requests and identify trends in customer issues.
  • Provide accurate, complete information to customers with empathy, courtesy, and professionalism.
  • Log, manage, and follow up on customer support tickets.
  • Troubleshoot product-related questions and ensure issues are documented, prioritized, tracked, and resolved.
  • Perform ad hoc tasks requested by the client.
  • Proactively monitor client dashboards and platforms for customers needing additional troubleshooting support.
  • Escalate issues in a timely manner to meet internal and external expectations.
  • Identify opportunities for continuous process improvement.
  • Work with external teams to stay current on product and service knowledge.

Requirements

  • At least 3 years of working experience in Technical Support.
  • At least a bachelor’s degree in any field.
  • Excellent English communication skills.
  • Strong verbal and written communication skills.
  • Ability to understand and communicate complex ideas clearly to customers.
  • Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications.
  • Willingness to learn how networks and IT technology operate.
  • Ability to quickly learn and navigate new technology, systems, and applications.
  • Amenable to work on rotating shifts.
  • Customer-oriented, adaptable, and able to respond to different types of customers.
  • Analytical and critical thinking skills with strong attention to detail.
  • Proactive, self-motivated, and open to feedback.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Assist World

GoHighLevel (GHL) CRM Specialist & Technical Assistant

Assist World IT Services

Assist World is hiring a part-time remote GoHighLevel CRM Specialist & Technical Assistant in South Africa to own its CRM ecosystem and support the company’s broader software operations.

South Africa Part-time Senior Email Marketing Manager Technical Support Engineer
$8k-$8k
CRM Email Marketing
4 hours, 41 minutes ago
Pingwind

Help Desk Lead/Manager

Pingwind 51-250 Internet Software & Services

PingWind is hiring a remote Help Desk Lead/Manager to oversee user support operations for a large-scale, business-critical system serving federal government needs.

United States Full-time Lead Technical Support Engineer
Cybersecurity System Design
4 hours, 41 minutes ago
Kyivstar

Інженер технічної підтримки (FPNA, FMP)

Kyivstar 1K-5K Wireless Telecommunication Services

Kyivstar.Tech is hiring an L2/L3 Technical Support Engineer to support and develop FPNA and FMP enterprise systems used for budgeting, management reporting, and feedback management in a fully remote or office-based role.

Anywhere Ukraine Full-time Mid Level Database Administrator Technical Support Engineer
Bash ERP Linux Oracle
4 hours, 56 minutes ago
Entrata

Key Account Support Engineer

Entrata 1K-5K Real Estate

Entrata is hiring a remote Key Account Support Engineer to provide advanced technical support for its property management software and help resolve complex customer issues for enterprise clients.

United States Full-time Mid Level Technical Support Engineer
$36k-$57k
MariaDB MySQL Oracle REST API SQL Server
5 hours, 41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers