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Social Media Customer Advocate - Influencer Social Media Advocate

2 months ago
Canada
Full-time
Junior
Customer Support
Customer and Technical Support
Instagram API
Apply Now
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016
View All Jobs 6

Description

  • Monitor and respond to customer inquiries and comments across social media platforms, including Facebook, Twitter, Instagram, and YouTube.
  • Provide timely, accurate information and resolutions to customer questions and concerns.
  • Build and maintain positive customer relationships through social media interactions.
  • Acknowledge positive feedback and address complaints with empathy and professionalism.
  • Investigate and resolve customer issues via social media to support customer satisfaction.
  • Collaborate with Tier 1 and Tier 2 support teams to resolve complex issues.
  • Share relevant content, updates, and announcements on social media to engage and inform customers.
  • Compile and report customer feedback, trends, and insights to relevant internal teams.
  • Advocate for product and service improvements based on social media feedback.
  • Follow company guidelines and maintain a consistent, professional brand voice on social media.

Requirements

  • Bachelor's degree in marketing or a related field.
  • 2-3 years of experience in customer support, with a focus on social media management.
  • Strong understanding of social media platforms and their best practices.
  • Previous experience with social media support tools is preferred.
  • Excellent written communication skills with the ability to craft engaging, concise responses.
  • Empathetic and customer-centric mindset with the ability to resolve issues effectively.
  • Analytical and critical thinking skills with strong attention to detail.
  • Ability to work in a fast-paced, dynamic environment.
  • Passion for pets and understanding of pet needs.
  • Familiarity with pet-related products or services is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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