Senior Customer Advocate (English & German)

2 hours, 7 minutes ago
Full-time
Senior
Customer and Technical Support
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016

Description

  • Interact with customers to answer inquiries and resolve complaints about client products and services.
  • Triage, tag, and resolve emails and chats in Gladly within service-level expectations.
  • Use approved macros and personalize responses to the Grüns brand voice.
  • Process returns, exchanges, subscription edits, address changes, and payment issues.
  • Track shipping issues accurately and proactively provide customer updates.
  • Flag product quality concerns or adverse events and open tasks with photos and details.
  • Document resolutions thoroughly in Gladly so other agents can continue the thread.
  • Collaborate with internal and external teams to address customer needs in a timely and professional manner.

Requirements

  • At least a bachelor’s degree in any field.
  • 3 years of customer service experience in email, phone, or chat support.
  • Previous experience supporting SaaS products.
  • 2+ years supporting US ecommerce customers.
  • Strong written English and German communication skills.
  • Ability to communicate in a clear, concise, and friendly manner.
  • System fluency across multiple tabs and tools.
  • Reliable home office setup with backup power and internet.
  • Ability to quickly learn and navigate new technology, systems, and applications.
  • Intermediate understanding of common customer experience best practices.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Financial Data Sales Associate, APAC

Databento 11-50 IT Services

Databento is hiring a Financial Data Sales Associate in the APAC region to manage the full sales cycle for its next-generation market data platform serving finance and fintech customers.

C++ CRM GitHub HubSpot Python Rust
1 hour, 25 minutes ago

German Customer Support Specialist

HubSpot 5K-10K Media

HubSpot is hiring a Customer Support Specialist in Dublin to support customers across phone, chat, and web channels by resolving product-related issues and helping them get more value from the platform.

HubSpot
2 hours, 55 minutes ago

Maine Notary Public - Digital Reporter

Filevine 251-1K Specialized Consumer Services

Filevine is hiring a remote Maine Digital Reporter contractor to support legal deposition proceedings by managing virtual sessions and ensuring accurate transcription for its legal technology platform.

3 hours, 14 minutes ago

Member Support Representative - Part Time

Foodsmart 51-250 Health Care Providers & Services

Foodsmart is hiring a part-time remote Member Support Representative to handle live member calls about eligibility, benefits, scheduling, and platform access for its telenutrition and foodcare services.

HIPAA
3 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers