Customer Service Representative - Hospitality

3 weeks ago
Full-time
Junior
Customer and Technical Support
BnBerry

BnBerry

BnBerry provides easy-to-use solutions for hotels to increase revenues, bookings, and guest satisfaction. As subject matter experts on lodging marketplaces like Airbnb & Vrbo, BnBerry offers full-service options including listing support, guest communi...

Hotels, Restaurants & Leisure
51-250
Founded 2016

Description

  • Respond to customer inquiries via phone, email, and chat.
  • Assist clients with booking issues, service questions, and other customer concerns.
  • Maintain accurate knowledge of Bnberry’s products and services to deliver correct information.
  • Document customer interactions, feedback, and follow-up actions in the CRM system.
  • Collaborate with internal teams to resolve client issues and support a seamless customer experience.
  • Share client feedback and insights to help improve products and services.
  • Participate in training sessions to stay current on product updates and customer service best practices.

Requirements

  • Previous experience in customer service support, preferably in a hotel or short-term rental environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Comfortable using CRM software and other customer support tools.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Strong organizational skills and attention to detail.
  • Bachelor’s degree in a relevant field of study.
  • Willingness to work rotational shifts, including 24/7 coverage.
  • Proficiency in English; additional languages are a plus.
  • Availability to start on June 22, 2026.

Benefits

  • Competitive salary and performance-based bonuses.
  • Opportunities for professional development and career growth.
  • Flexible working hours.
  • Remote work options.
  • Collaborative and inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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